RMA Assistant

Description

Job Summary: The RMA Assistant will support Authorized Merchandise Return (RMA) processes, assisting with the organization, inspection, registration, and forwarding of parts and equipment. Key Highlights: 1. Support the return and exchange process in an agile and organized manner. 2. Record information and updates in control systems. 3. Maintain physical and digital control of RMA documents and records. #### **RMA Assistant** **Job Description:** **Videosoft** manages all processes involved in a successful project — from manufacturing terminals at our own factory, to developing software/integrations, monitoring peripherals and applications, and maintaining an extensive nationwide network of Technical Support Centers. With over 20 years in the market, we are a technology company specializing in self-service solutions. We are located in the coastal region of Santa Catarina State, offering excellent quality of life! **Job Mission:** Support RMA (Authorized Merchandise Return) processes by assisting with the organization, inspection, registration, and forwarding of parts and equipment, ensuring that returns and exchanges proceed in an agile, organized, and traceable manner. **Responsibilities and Duties:** * Support tracking the RMA process from dispatch through receipt of parts for maintenance or replacement; * Record information and updates in spreadsheets or control systems; * Inspect and organize received parts and equipment, forwarding them for testing or repair; * Assist in issuing and verifying invoices related to the RMA process; * Maintain physical and digital control of RMA documents and records; * Package and prepare parts for shipment, following technical department guidelines; * Assist in communication with suppliers, carriers, and internal departments to update status; * Support administrative and logistics tasks within the department. **✅ Requirements and Qualifications:** * Completed high school education; * Basic computer skills (Microsoft Office or Google Workspace); * Familiarity with inventory organization, logistics, or equipment maintenance (desirable); * Attention to detail and strong organizational skills; * Good communication skills and willingness to learn. **Preferred Qualifications:** * Experience with goods dispatch and receipt processes; * Basic knowledge of hardware and networking; * Experience with ticketing systems or management spreadsheets; * Currently studying in electronics, hardware, administration, production management, or related fields. **Location****Employment Type****Work Model** Camboriú, SC, BR Full-time CLT On-site