Commercial Assistant

Description

Job Summary: Cantu INC is seeking a Commercial Assistant to handle and log user requests, provide administrative, operational, and technological support, manage SLAs, and identify service process improvements. Key Highlights: 1. Provide support in administrative, operational, and technological processes. 2. Ensure problem resolution or escalate to the responsible department. 3. Identify and propose improvements to the service process. Cantu INC is looking for a **Commercial Assistant** in **Itajaí/SC.** Answer "yes" or "no" to the questions below and see how well you align with this team of high-performers: Am I a doer? Am I obsessed with the customer? Do I enjoy being challenged by the future? Am I a team player, collaborating for group success? If you answered "yes" to most of these questions, we want you to help transform the tire industry with us! Apply now! We’re eagerly awaiting your arrival! **Responsibilities and Duties** * Handle and log user requests (internal and external); * Provide support in administrative, operational, and technological processes; * Ensure problem resolution or escalate to the responsible department; * Manage SLAs, prioritizing tasks according to demand criticality; * Update and maintain system records, such as ticket opening and closing; Identify and propose improvements to the service process. * **Requirements and Qualifications** * Strong communication skills; * Organizational skills; * Preferred: undergraduate degree; * Basic/intermediate Excel proficiency. **Additional Information** **Working Hours:** Monday to Friday, schedule to be determined. * **At Cantu INC, you’ll enjoy these benefits:** * Meal allowance or food voucher; * On-site cafeteria; * Fuel allowance or transportation benefit; * TotalPass; * Health insurance; * Dental insurance; * Pharmacy credit; * Life insurance; * Discount on product purchases; * In-house English classes (per policy); * Education assistance (per policy); * Expertires (our training platform); * New Value (corporate benefits club); * "Refer a Friend" program; * Laboral; * "Talk to Me" program (psychological support); * Zenklub platform – emotional health and wellness care; * Partnership with Petlove – pet benefits; PPR (per policy – requires at least 6 months of service within the payment year). * **Inclusive position also available for people with disabilities.** We are the technology and logistics platform enabling comprehensive tire solutions—guiding buyers and supporting sellers. One of the largest tire distributors in the country, present in 23 states with over 60 branches and 5 Distribution Centers, plus a pioneering e-commerce platform for tires. We love challenges—and speed. We plan, execute, correct, and deliver results without delay. Challenged by the future, we constantly seek trends and innovative solutions to simplify our customers’ lives—after all, they are the reason our business exists. Our purpose is to open pathways for people and businesses, growing together with everyone—including you! If you’re curious, love challenges and technology like we do, then this is the right place to start or advance your professional journey. \#LetsBuildTheFuture?