Logistics Assistant

Description

Job Summary: As a Logistics Assistant, you will delight internal and external customers by monitoring deliveries, resolving unexpected issues, and enhancing the product experience. Key Highlights: 1. Delight internal and external customers 2. Resolve unexpected issues and propose improvements 3. Be part of a team that delivers results and positive experiences **THE PROFILE WE ARE LOOKING FOR:** If you are someone who enjoys seeing everything run smoothly, loves solving problems before they escalate, and takes pride in ensuring customers receive their orders with excellence, this role is for you. As a Logistics Assistant, your mission will be to delight internal and external customers by monitoring deliveries, resolving unexpected issues, and continuously improving the experience of those receiving our products. You will work closely with logistics carriers, monitor orders, analyze performance indicators, and propose improvements based on customer feedback and satisfaction surveys. Interested? Then join us and become part of a team that delivers far more than orders — we deliver results and positive experiences. **DAY-TO-DAY RESPONSIBILITIES:** The Logistics Assistant’s mission is to consistently pursue internal and external customer satisfaction and delight by addressing requests, monitoring priorities, resolving delivery-related issues, and proposing improvements through analysis of customer feedback and delivery satisfaction survey results. Your main responsibilities and activities will include: * Supporting internal and external customers * Monitoring and resolving delivery-related order issues * Monitoring and handling Delivery D2C NPS initiatives * Monitoring and handling B2B customer satisfaction/NPS surveys * Filling out and tracking customer service KPIs * Coordinating with logistics carriers and monitoring deliveries via tracking systems * Monitoring order status messages sent to customers via Lottus Tracking * Managing order maintenance due to issues requiring item removal during order picking and verification (HubSpot, AUGE, SAP) * Handling Order Discrepancy FITs and Delivery Loss FITs in Soft Expert * Generating reports on customer service activities and process information Requirements: **WHAT WE EXPECT FROM YOU?** * Completed high school education * Experience in administrative routines and customer service (SAC) * Customer service experience with strong verbal and written communication skills * Knowledge of logistical operational workflows * Basic understanding of administrative processes and operating systems * Familiarity with customer service metrics such as NPS and/or Customer Satisfaction Surveys * Proficiency in Microsoft Office, especially Excel **You’ll stand out if you have:** * Pursuing or holding a completed bachelor’s degree in Business Administration or Logistics Benefits **WHAT YOU’LL FIND AT R.BRANDS?** * Meal Allowance or Food Voucher (no payroll deductions) * Transportation Voucher or Fuel Allowance (no payroll deductions) * Morning and afternoon coffee provided in fully equipped kitchens * Unimed health insurance (co-payment required) * Dental insurance * Quarterly bonus * Exclusive discounts on our brands’ products * Welcome Kit delivered at the start of onboarding * Continuous development and internal growth opportunities * Corporate University * Culture focused on innovation and entrepreneurship **WORK SCHEDULE:** On-site, Monday to Thursday from 8:00 AM to 6:00 PM, and Friday from 8:00 AM to 5:00 PM, with a 1-hour break. **Position located in Cidade Nova, Itajaí/SC.** **WHO WE ARE AND OUR PURPOSE?** Created to house brands operating independently from one another, R.brands is a \_house of brands\_, i.e., a brand portfolio company designed to embrace multiple distinct brands — each with its own unique characteristics and DNA. The new identity reflects a more dynamic, strategic, and forward-looking evolution aligned with the company’s current stage. As a \_house of brands\_, our focus is to develop and manage lifestyle brands rooted in activity — brands that connect, inspire, and emotionally resonate. Our purpose? To inspire and empower people to become their best selves. Our name, R.brands, derives from the term \_r.evolution\_, which embodies both the revolution we are building and the evolution we are experiencing. Here, a major transformation is underway — and the dot in our name is not an endpoint, but rather a new starting point. Currently, we operate three brands: INVICTUS and BR FORCE in the tactical segment, and GALAPAGOS in the outdoor segment. Each has specific goals and its own personality, yet all align with the group’s overarching purpose — enabling synergistic and broad-based operations. We foster a high-performance environment centered on learning, innovation, and deeply held values: Integrity, Self-Accountability, Tenacity, Nonconformity, Courage, and Empathy. These values define how things work here — and who we are. So — do you identify with R.brands, and are you ready to embrace this r.evolution?