Operational Supervisor

Description

Job Summary: The Operational Supervisor leads teams, ensures service quality, and meets customer requirements, focusing on people management and problem resolution. Key Highlights: 1. Operational team leadership and people management 2. Quality assurance and process compliance 3. Problem resolution and indicator monitoring **Job Description:** ---------------------- The Operational Supervisor will be responsible for leading and overseeing operational team activities, ensuring process compliance, service quality, and fulfillment of customer requirements. The role involves direct involvement in people management, indicator control, and daily problem resolution. **Desired Qualifications:** -------------------------- Completed high school education (bachelor’s degree in progress or completed is preferred); Prior experience in operational team leadership; Knowledge of administrative and operational routines; Strong communication skills, organization, and proactivity; Basic computer proficiency (Microsoft Office suite). **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- YES **Benefits:** --------------- * Meal allowance; * Attendance bonus; * Dental plan; * Transportation allowance (VT); * Dental plan; * Pharmacy benefit. **Work Location:** ---------------------- Joinville \- SC **Working Hours:** ------------------------ 7:00 AM to 7:00 PM, rotating 12x36 schedule **Additional Information:** --------------------------- Supervise and guide the operational team; Monitor service execution according to established standards; Ensure adherence to deadlines, quality, and productivity; Manage timekeeping records, shift schedules, and absenteeism; Resolve conflicts and support employees; Maintain contact with customers to ensure service satisfaction; Prepare operational reports and monitor key performance indicators; Ensure compliance with safety regulations and internal procedures.