Relationship Assistant

Description

Job Summary: Provide customer support by handling complaints, verifying logistics incidents related to undelivered products, and executing internal processes to ensure customer satisfaction. Key Highlights: 1. Customer support and problem resolution 2. Focus on continuous improvement of departmental processes 3. Dynamic environment focused on technology and innovation Cantu INC is seeking a **Relationship Assistant** in **Itajaí/SC.** Answer "yes" or "no" to the questions below and see how well you align with this fast-paced team: Am I a doer? Am I obsessed with the customer? Do I enjoy being challenged by the future? Am I a team player, collaborating for the group’s success? If you answered "yes" to most of these questions, we want you to help transform the tire industry with us! Apply now! We’re eagerly awaiting your arrival! **Responsibilities and Duties** * Provide support for customer complaints, guiding customers on required procedures; * Verify incidents reported by logistics regarding undelivered products; * Execute internal processes to fulfill customer requests; * Contact customers to inform them of order status, requests, complaints, and other necessary matters; * Identify issues and highlight them to achieve resolution and drive improvements in departmental processes. **Requirements and Qualifications** * Completed high school education; * Proficiency in Microsoft Office suite; * Strong written and verbal communication skills, and solid reading comprehension; * Adaptability to change; * Interpersonal relationship skills; * Multitasking ability: Capable of managing multiple tasks simultaneously without compromising service quality; * Familiarity with customer service tools: Experience with CRM (Customer Relationship Management) platforms, online chat, WhatsApp, email, and social media. **Additional Information** **Working Hours:** Monday to Friday, schedule to be determined. * **At Cantu INC, you’ll enjoy these benefits:** * Meal allowance or food voucher; * On-site cafeteria; * Fuel allowance or transportation benefit; * TotalPass; * Health insurance; * Dental insurance; * Pharmacy credit; * Life insurance; * Discount on product purchases; * In-house English classes (subject to policy); * Education assistance (subject to policy); * Expertires (our training platform); * New Value (corporate benefits club); * "Refer a Friend" program; * Laboral; * "Talk to Me" program (psychological support); * Zenklub platform – emotional health and wellbeing support; * Partnership with Petlove – pet benefits; PPR (Profit Sharing Plan, subject to policy – requires at least 6 months of employment in the fiscal year of PPR payment). * **Inclusive job opportunity also available for people with disabilities.** We are the technology and logistics platform enabling comprehensive tire solutions—guiding buyers and supporting sellers. One of the largest tire distributors in Brazil, present in 23 states with over 60 branches and 5 distribution centers, and a pioneer e-commerce platform for tires. We love challenges—and speed, of course. We plan, execute, correct, and deliver results without wasting time. Challenged by the future, we continuously seek trends and innovative solutions to simplify our customers’ lives. After all, they give meaning to our business. Our purpose is to open pathways for people and businesses, watching everyone grow alongside us—including you! If you’re restless, passionate about challenges and technology like we are, then this is the right place to start or advance your professional journey. \#LetsBuildTheFuture?