**Schedule:** 2:00 PM – 5:00 PM, 5:20 PM – 8:20 PM, Weekends Alt **Location:** Praia Brava Service Center \- NAPB **Department:** Customer Service \- Contact Center **Requirements:** Completed High School Education Computer Skills (basic) Microsoft Office Suite (basic) **Job Mission:** Provide high-quality and reliable service, aiming to resolve customer requests and ensure the most satisfying customer journey possible. **Main Responsibilities:** 1\. Respond to customers, providers, and other Unimed cooperatives via phone or online channels, providing information and clarifying doubts 2\. Register interactions in the system, generating tracking protocols and follow-up records 3\. Consult beneficiary registration data and perform updates when necessary 4\. Issue documents related to contractual and financial regulation 5\. Cancel contracts upon request by the account holder, following ANS regulations and departmental scripts 6\. Confirm appointments at proprietary facilities upon request 7\. Record interactions requiring follow-up or registration adjustments 8\. Generate leads for customers interested in purchasing health plans, providing initial guidance 9\. Apply work instructions and other applicable departmental documentation relevant to the role 10\. Log complaints or feedback when required 11\. Attend in-person training sessions in areas related to job responsibilities, aiming to enhance technical proficiency 12\. Perform other related duties as assigned by management, consistent with the operational unit’s responsibilities and the nature of the work. Unimed Litoral values diversity and inclusion, encouraging applications from people of all genders, ethnicities, sexual orientations, ages, disabilities, or any other personal characteristic.
João Silva
Indeed · HR
João Silva
Indeed · HR
