Front Office Coordinator

Description

Job Summary: We are seeking a passionate Front Office Coordinator with a strong background in hospitality to coordinate front office and housekeeping operations, manage teams, resolve issues, and ensure exceptional guest service. Key Highlights: 1. Coordinate front office and housekeeping operations. 2. Manage the team and resolve guest issues. 3. Ensure quality standards and operational improvements. **JOB: Front Office Coordinator** We are looking for a **Front Office Coordinator** to join our team! If you are passionate about hospitality, focused on guest service, organized, and possess leadership skills, this opportunity is for you. **Responsibilities** * Coordinate front office and housekeeping operations, ensuring excellence in check\-in, check\-out, and guest service processes. * Manage the front office and housekeeping team, including scheduling, performance monitoring, and daily support. * Address guest complaints, issues, and special situations. * Maintain effective communication with Housekeeping, Maintenance, Reservations, and Food \& Beverage departments. * Monitor departmental performance indicators (e.g., NPS, reviews, occupancy). * Ensure compliance with internal quality standards and procedures. * Support implementation of operational improvements and hospitality strategies. **Requirements** * Proven experience in hospitality, preferably in front office or accommodation services. * Experience leading teams. * Completed or ongoing undergraduate degree in Hospitality Management, Tourism, Business Administration, or related fields. * Proficiency in PMS systems. * Strong communication skills, organizational ability, and a solution-oriented mindset. * Availability to work rotating shifts and flexible hours. * **Preferred Qualifications** * Intermediate or advanced English proficiency. * Experience in boutique hotels. * Familiarity with performance metrics and customer service standards. **Benefits** * Meal Voucher Card R$300.00 * Attendance Bonus (basic food basket) * Health Insurance (after 3 months) * Pharmacy Benefit Plan (after 3 months) * Dental Plan * Study Grant up to 50% (after 6 months) * SESC Benefit Program * Life Insurance * Accommodation Discount within the Hotel Chain * Monthly Social Event * Birthday Day Off * TotalPass * Performance/Occupancy Bonus (after 3 months) **How to Apply:** Send your updated resume with **salary expectations** to subgerente@liwehotels.com.br, indicating the position in the email subject line. Example: “Vacancy – **Front Office Coordinator**”. Employment Type: Full-time CLT Employment Type: Full-time CLT Compensation: R$4\.500,00 per month Benefits: * Medical Assistance * Life Insurance * Meal Voucher * Transportation Voucher