Description
Job Summary:
Technical professional providing on-site and remote support, managing service tickets, performing software/hardware maintenance, and resolving network issues.
Key Highlights:
1. On-site and remote technical support for applications and equipment
2. Maintenance and configuration of corporate software and hardware
3. Network problem diagnosis and resolution
Responsibilities:
* Provide on-site and remote technical support to users for applications and equipment;
* Open, register, and track technical service tickets;
* Escalate incidents to specialized teams when necessary;
* Install and maintain corporate software;
* Perform repairs and configure email accounts;
* Assemble, configure, and maintain workstations;
* Configure and support local and network printers;
* Diagnose and resolve network-related issues;
* Document technical procedures and maintain updated records.
**Requirements:**
* Technical or undergraduate degree in Computer Science, Networking, or related fields;
* Knowledge of: Software installation and email account configuration;
* Configuration of local and network printers;
* Microcomputer systems and hardware maintenance;
* Operating systems and network services;
* Technical English for reading documentation and manuals.
100% on-site in Navegantes, Santa Catarina.
*Work schedule: Monday to Friday, 08:00 to 18:00 (lunch break from 12:00 to 13:00).*
\*This position is also open to PWD (Persons with Disabilities)\*
Employment type: Full-time CLT
Compensation: R$2\.000,00 \- R$2\.500,00 per month
Benefits:
* Medical assistance
* Dental assistance
* Transportation allowance
Work location: On-site