Description: * Windows usage for support (applications, dashboards, simple logs); * Basic networking knowledge (IP, subnet mask, DNS, ping testing); * Basic hardware knowledge (components, peripherals, assembly/disassembly); * Proficiency with service desk tools (GLPI, Jira or similar); * Preferred: Technical course or undergraduate degree in IT currently in progress. * Handle user requests and incidents via corporate systems; * Perform initial troubleshooting of software, login, access, slowness, and peripheral issues; * Assist in configuring computers/assets: formatting, Windows installation, drivers, and corporate applications; * Support users with Microsoft 365 (email, OneDrive, Teams) and Azure AD access; * Configure printers and scanners (including Zebra, when required); * Validate network connectivity (cable, Wi-Fi, IP, gateway, DNS); * Log all support interactions and activities in the ticketing system; * Document simple procedures and lessons learned; * Monitor metrics and SLA compliance alongside the team. 2512180202551716548