**OPEN POSITION | SUPPORT TEAM LEADER** Location: Barra Velha – SC | Work Mode: On-site We are seeking a **Support Team Leader** to strategically and operationally support our customers and coordinate the technical team. If you are passionate about technology, possess an analytical mindset, and enjoy leading teams, this opportunity may be for you! **Key Responsibilities:** * Provide remote support to customers; * Contact customers to clarify questions regarding completed support activities—explaining the best approach and the rationale behind the chosen method; * Remotely assess situations and issues, diagnosing problems at the level of microcomputing, networking, firewalls, and servers, and delivering optimal solutions to customers; * Initiate and conclude each support session via phone call or the “Digisac” messaging app; * Update support tickets with the team in the “Milvus” platform; * Ensure timely handling of all support requests—avoid leaving customers waiting; * Maintain a clean and organized workplace; * Supervise the creation of technical support manuals to enrich our knowledge base within the “Milvus” platform; * Monitor team activities and enforce timely ticket updates; * Verify that monitoring systems are active and fully functional; * Identify potential improvements to work tools, procedures, and clients’ IT infrastructure whenever possible; * Contact customers to explain equipment requiring third-party repair or replacement; * Keep backup equipment up-to-date; perform and enforce periodic maintenance to ensure equipment longevity; * Assign and manage support tasks according to analysts’ skill levels to prevent delays; * Track unresolved support tickets beyond their estimated resolution time; * Before performing any external activity, verify availability of required materials, confirm that equipment to be installed is registered in Milvus and properly labeled; * Participate in the planning and implementation of Networking, Firewall, Server, and Microsoft 365 projects; * Perform other duties related to this role. **Technical Requirements:** * Solid knowledge of **microcomputing**; * Experience with **Windows** and **Linux**; * Hands-on experience with **virtualization** (Hyper-V, Proxmox); * Proficiency in **networking**, **firewalls**, and **Wi-Fi**; * Knowledge of **backup solutions** (Veeam, Acronis); * Familiarity with **Microsoft 365**. **Mandatory Prerequisites:** * Valid Brazilian driver’s license (Category B); * Minimum 2 years of professional experience in the field; * Completed or ongoing Bachelor’s degree in IT or related fields. **Preferred Qualifications:** * Prior experience in Information Technology companies; * Knowledge of networking, firewalls (Fortinet), and on-premises servers; * Experience with Hyper-V virtualization. **What We Expect From You:** * Proactivity in leadership and proposing improvements; * Strong communication skills—both with the team and with customers; * Organizational ability and attention to detail; * Results-oriented mindset and commitment to high-quality support. **Do you identify with this position?** Send your resume to **administrativo@ja1000ti.com.br**, with subject line: **Support Team Leader Position** Or apply directly here on Indeed! Employment Type: Full-time CLT or Freelance / PJ Compensation: Starting from R$5,000.00 per month