**We are curious, innovative, full of ideas, and always ready for action.** Because the challenge of developing the best solutions to drive the business of thousands of companies is also what motivates us to transform our ideas into results—creating exceptional experiences for our people and advancing the tech ecosystem. A GPTW-certified company proud of its people, committed to offering growth journeys, learning opportunities, and valuing diversity—of people and of thought. Because this is more than just a job opening—it’s an opportunity at Senior. To help propel the tech ecosystem with us, learn more about Senior’s Technology Manifesto: **LEARN MORE ABOUT THIS OPPORTUNITY:** We are Konviva, one of Brazil’s most comprehensive LMS platforms. For 23 years, we’ve helped companies manage training efficiently, delivering personalized, collaborative, and results-oriented learning experiences. Now, we’re looking for someone to join our team! We have an opening to join Konviva’s Support Team—solutions for Learning and Corporate Education. Your role will directly support the client’s platform manager in resolving inquiries, requests, and complex issues—tracking demands and ensuring outstanding service delivery. Here on our team, we don’t just respond to and log issues—we turn challenges into innovative solutions that positively impact our clients. We work in a dynamic and collaborative environment where continuous learning and teamwork are highly valued. If you’re passionate about technology, skilled in customer service, and ready to make a difference, join us! **Key Responsibilities:** * Respond to customers via tickets, email, and other channels—resolving medium- and high-complexity issues while ensuring a clear, welcoming, and solution-oriented experience. * Diagnose and resolve incidents, guiding users on how to use the LMS/LXP platform. * Monitor and track requests until resolution, maintaining active communication with customers and internal teams—and ensuring timely responses within SLA requirements. * Log and document issues, solutions, and best practices—keeping interactions and information up to date in support systems (Zendesk, Jira). **WE’RE LOOKING FOR SOMEONE WHO:** * Has experience in technical software support, customer support, or Service Desk roles. * Has hands-on experience with LMS platforms, support tools, and corporate education processes. * Can interpret logs, conduct tests, and identify unexpected system behavior. * Is familiar with support, monitoring, and ticket management tools. * Has basic knowledge of databases, integrations, and APIs. * Is fluent in Spanish or English. * Holds or is pursuing a bachelor’s degree (e.g., in Technology, Information Systems, Pedagogy, Administration, or related fields). **WHAT COULD STRENGTHEN YOUR APPLICATION:** * Experience with HR, HCM, training, or corporate education systems. * Experience with ticketing tools (e.g., Zendesk, Freshdesk, ServiceNow, etc.). **OUR BENEFITS:** * Health and dental insurance; * Life insurance; * PPLR – Profit and Results Sharing Program; * Wiipo card with flexible benefits; * Wiipo Club offering exclusive discounts and advantages; * TotalPass – Gym and wellness benefit; * Flexible working hours bank; * Citizen company: Extended maternity and paternity leave; * Newborn assistance; * Pet care assistance; * Senior Corporate University; * Career development plan. **The Senior Way:** Our culture respects individuality and empowers people through innovation, collaboration, and autonomy. We believe in plurality because experiences and perspectives are unique—offering opportunities that embrace diversity of people and of thought. That’s how we achieve outstanding results, driving our clients’ success through the dedication of incredible people. These details apply specifically to this opportunity—but you can explore all our openings and learn more about being part of Senior on our careers page: senior.com.br/carreiras **We Are More Senior!** We are a Brazilian company recognized as one of the country’s largest software developers for business management. With over 35 years of history and offices across Brazil, we take pride in the digital transformation we deliver to countless businesses. Beyond Brazil, we’ve expanded internationally through the acquisition of a company in Colombia—making us LATAM. With one of the most comprehensive high-performance portfolios, the quality of our solutions stems from the work of over 2,700 professionals. Our purpose—"Empowering People and Accelerating Business"—and our passion for technology have earned us Great Place to Work® certification. For seven consecutive years, we’ve maintained our GPTW status, thanks to extraordinary people who make Senior an increasingly outstanding place to work. And so we continue growing—valuing every journey and demonstrating that Senior’s expansion and brand strength come from engaged, fearless people, because driving the new is part of who we are. Discover more about us at www.senior.com.br or via our social media channels: