NOC ANALYST / TECHNICAL SUPPORT

Description

Job Summary: Responsible for network monitoring, incident analysis and resolution, remote technical support, and ticket tracking, ensuring network service stability and performance. Key Highlights: 1. Direct involvement in ensuring network service stability and performance. 2. Network monitoring (OLT, Switches, Routers, and Links). 3. Remote technical support and troubleshooting. Responsible for network monitoring, incident analysis and resolution, remote technical support, and ticket tracking with carriers and vendors. Direct involvement in ensuring network service stability and performance. Main Responsibilities: Network monitoring (OLT, Switches, Routers, and Links) Remote technical support and troubleshooting L2 and L3 fault analysis Ticket logging and tracking Support for field and engineering teams Requirements: TCP/IP networking knowledge Understanding of VLAN, PPPoE, DHCP, and DNS Experience with Internet Service Providers is a plus Strong communication and organizational skills Compensation: R$2.550,00 - R$3.125,78 per month Benefits: * Fuel allowance * Internet allowance * Meal voucher * Food allowance Work Location: On-site