Description: * Operational knowledge of Windows Workstation and Linux Workstation; * Understanding of Active Directory, including users, groups, and basic permissions; * Fundamentals of computer networking (IP, gateway, DNS, ping, tracert, and basic VLANs); * Familiarity with firewalls (FortiGate or Mikrotik), including simple rules, NAT, and objects; * Basic administration of Microsoft 365 (account creation, licensing, and email mailboxes); * Introductory knowledge of Windows Server (roles, features, logs, and permissions); * Experience or familiarity with hardware maintenance, including diagnostics and component replacement; * Familiarity with Azure AD, identity, and access control. * Support infrastructure operations and technical assistance, ensuring stability, security, and availability of environments; * Provide support for Windows and Linux workstations, including formatting, reinstallation, configuration, maintenance, and troubleshooting of operating systems, drivers, corporate software, and connectivity; * Perform basic hardware maintenance, conducting diagnostics, tests, and component replacement when necessary; * Support basic server and service administration, including routines in Active Directory (user, group, and permission creation and adjustments) and support for Windows Server environments; * Conduct basic network validations, such as connectivity, DHCP, DNS, VLAN, latency, and cabling, as well as support for known firewall, switch, and network equipment configurations; * Support cloud and identity-related activities, such as creating and administering accounts in Azure AD and Microsoft 365, adjusting permissions, and supporting backup and security routines; * Provide support for corporate mobile devices, including enrollment, policies, and troubleshooting using MDM tools (e.g., SOTI MobiControl); * Log support requests and activities in an ITSM tool (e.g., Jira, GLPI), maintain up-to-date technical documentation, and collaborate with internal teams (Infrastructure, Security, SAP, DevOps, RPA); * Execute routine IT operational tasks, such as equipment inventory, rack organization, and minor infrastructure interventions. 251219020255881244