Job Summary: A professional to provide administrative and operational support, consolidate information, and interface with internal departments and franchisees, ensuring compliance and supporting store project management. Key Highlights: 1. Administrative and operational support in franchise expansion. 2. Strategic interface with internal departments and franchisees. 3. Document management and compliance in store projects. **Key Responsibilities** 1\. Administrative and Operational Support * Organize and maintain up-to-date all documentation required for franchise expansion (contracts, reports, licenses, floor plans, registrations, and dossiers). * Update the pipeline of new projects (openings, renovations, relocations). * Manage checklists for implementation stages and track internal and external deliverables. 2\. Information Analysis and Consolidation * Prepare monitoring reports and dashboards for area leadership. * Consolidate feasibility, performance, and occupancy data to support strategic studies for brand expansion. * Organize market data and information provided by franchisees and field teams. 3\. Interface with Internal Departments and Franchisees * Serve as the liaison between departments such as Engineering, Architecture, Sales, Legal, and Finance. * Support franchisees with documentation, deadlines, administrative guidance, and clarifications on processes. * Facilitate communication and ensure alignment among all parties involved in projects. 4\. Document Management and Compliance * Control and archive documents in an organized manner, in accordance with AMC Têxtil’s internal guidelines. * Ensure process compliance with internal policies and legal requirements. * Support reviews and audits related to franchise projects. 5\. Support for Store Project Monitoring * Assist in developing and updating construction and grand opening schedules. * Gather information and request documents from suppliers, partners, and franchisees. * Monitor status indicators and support the field team during store openings. **Position Requirements** Education * Bachelor’s degree completed or in progress in Business Administration, Commercial Management, Architecture, Engineering, Economics, Business Process Management, or related fields. Experience * Experience with administrative routines, backoffice operations, expansion, franchising, real estate, or document management. Technical Competencies * Excel/Google Sheets – intermediate to advanced proficiency. * Familiarity with CRMs, project management tools, and pipeline tracking systems. * Basic understanding of contracts, technical documentation, and administrative processes. Behavioral Competencies * Organization, attention to detail, and systemic thinking. * Strong communication and interpersonal skills. * Ability to prioritize and manage multiple tasks. * Proactivity and collaborative mindset. Performance Indicators (KPIs) * Timeliness and accuracy of the expansion database and documentation. * Adherence to deadlines for administrative stages. * Quality and consistency of consolidated reports. * Level of service and support provided to franchisees and internal departments. * Reduction of rework and efficiency in departmental workflows. * Administrative and Operational Support * Information Analysis and Consolidation * Interface with Internal Departments and Franchisees * Document Management and Compliance * Support for Store Project Monitoring
João Silva
Indeed · HR
João Silva
Indeed · HR
