Quality Coordinator

Description

Job Summary: Manage shop and store construction and renovation projects, coordinate customer service training, and supervise internal environment projects for the shopping center, ensuring quality standards. Key Highlights: 1. Shop and store construction and renovation management 2. Coordination of customer service training 3. Supervision of internal environment projects ALLOS is a brand with a strong heritage—nearly 50 years of experience transforming the retail market in Brazil. We are a benchmark for excellence and innovation, delivering the quality and trust embedded in our history. The new brand emerged ready for the future following the 2023 merger between Aliansce Sonae and brMalls. Yet, this journey began long before. It all started with Aliansce, which inaugurated the first shopping center in Brazil’s Northeast region—and the second in the country—in 1975. In 2019, the merger between Aliansce and Sonae Sierra created Aliansce Sonae, becoming the leader in shopping center management in Brazil, operating 32 properties. In 2006, brMalls was founded, building a portfolio of 30 assets across all five regions of Brazil. Thus, in 2023, ALLOS was born from the convergence of two national powerhouses in the sector, uniting forces to become the most innovative platform for entertainment, lifestyle, services, and shopping. Our story continues—and we are ready to create transformative, impactful moments in people’s lives, generating connections and opportunities. **Responsibilities and Duties** * Manage shop and store construction and renovation projects within the shopping center, ensuring work is executed according to established quality standards and completed within scheduled deadlines; * Contribute to enhancing the shopper’s journey at the shopping center by ensuring consistent adherence to and application of established standards; * Coordinate the delivery of customer service training for all employees who interact directly with the public; * Manage the recognition program for field teams, third-party contractors, and in-house staff; * Coordinate internal environment renovation projects for the shopping center and supervise works contracted by ALLOS; * Manage and guide in-house teams, ensuring all members fulfill their responsibilities effectively; **Requirements and Qualifications** * Completed undergraduate degree; * Proficiency in AutoCAD and SketchUp software; * Advanced Microsoft Office suite skills; * Budget development and management capability for the area; * Prior experience in roles related to quality management and customer service in shopping centers or similar sectors; **Additional Information** What We Offer You * Meal/food allowance; * Transportation allowance/parking; * Health insurance; * Dental insurance; * Life insurance; * Birthday day-off; * Acolhe (psychosocial support service); * Saber Online (internal learning platform); * Annual bonus. **Work Location:** Parangaba Shopping Center **Work Schedule:** 5 days on / 2 days off We exist to connect people with what matters—serving and delighting every day while creating transformative moments. In an ever-evolving world, we emerge as a powerful force for transformation—a legacy built on 50 years of experience that reshaped retail in Brazil and cemented a trajectory of excellence and trust, establishing us as a market leader with a portfolio of 51 shopping centers across all five regions of Brazil. Our shopping centers are vibrant destinations, full of opportunities for entrepreneurs and innovative brands. With over 15,000 stores attracting more than 51 million visits per month, we create welcoming, safe, and inspiring spaces where every visit becomes a journey of discovery and connection. We craft physical and digital experiences that transcend consumer expectations and generate positive societal impact—guided by a long-term vision and delivering sustainable results for retailers and partners. Click here for more information on how ALLOS processes your personal data as a job applicant. **DIVERSITY, EQUITY AND INCLUSION** **ALLOS** is committed to creating and fostering a diverse workplace—one that welcomes individuals of all races, ethnicities, genders, origins, life experiences, and backgrounds—prioritizing social inclusion, reducing inequalities, and implementing fair employment practices that promote equal opportunity. We expect all employees—regardless of role or hierarchy—to feel welcomed and guided by mutual respect. Our job openings are open to individuals from diverse groups, including women, Black people, LGBTQIAPN+, persons with disabilities, and other underrepresented groups. **Attention:** ALLOS **does not charge any fees at any stage of its selection processes.** Be wary of job offers requesting payment for courses, fees, or materials.