SUPPORT ASSISTANT

Description

Job Summary: The professional will be responsible for handling support and financial service requests, recording, classifying, and prioritizing incidents, and diagnosing and resolving issues. Key Highlights: 1. Handling support and financial service requests 2. Diagnosing and resolving issues 3. Recording, classifying, and prioritizing incidents We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) optical fiber provider in Brazil. We operate a fiber-optic network spanning over 110,000 kilometers and serve more than 1.6 million customers. With nine integrated commercial brands, we are present from north to south across the country and were the fastest-growing fixed broadband provider in Brazil in 2022\. Our team comprises over 4,000 professionals united by the same purpose: connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil — all guided by shared values. We’d love to meet you! \#oquecorrepelanossafibra \#timedefibra **Responsibilities and Duties** * Handle support and financial service requests via phone, e\-mail, chat, or ticketing systems; * Record, classify, and prioritize incidents according to internal procedures; * Diagnose and resolve financial and technical support issues; * Escalate highly complex incidents to other departments; **Requirements and Qualifications** * Completed high school education; * Basic knowledge of Windows and Linux operating systems and Microsoft Office suite; * Prior experience in technical support or user assistance is a plus; **Additional Benefits** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão \- PCD dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available for those enrolled in Amil health plan) * E\-learning platform on the intranet * Tour House: 5% to 12% discounts on airline tickets, hotel bookings, and car rentals. * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal Driven by the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This achievement is possible thanks to our team of 5,000 professionals who pursue **quality and excellence** in everything they do — always focused on delivering the best products, services, and customer experience. **We value diversity**, reflected in our employees and customers across Brazil’s wide regional and social spectrum — as we operate in 864 cities across 22 Brazilian states, with a fiber-optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one unified team that operates **interconnectedly**, committed to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture — the Alloha Way — transforming our environment into a collaborative, people\-centric, and business\-sustainable space. For more information, visit https://alloha.com/