Description
Job Summary:
An IT professional focused on technical support, N1/N2 support, payment processing, and maintenance of infrastructure and governance within the area.
Key Highlights:
1. Technical support for users and N1/N2 support
2. Support for IT infrastructure routines
3. Maintenance of IT governance and technical documentation
### **JOB DESCRIPTION**
Provide technical support to internal users through available channels (GLPI, corporate chat, and other means defined by the company);
Log, classify, and track incidents and service requests;
Deliver N1 and N2 technical support in accordance with established SLAs;
Process and post payments in the corporate system;
Support IT infrastructure routines (servers, networks, and environment monitoring);
Maintain IT governance;
Update and organize technical documentation;
Keep records, procedures, and asset inventories up to date.
### **JOB REQUIREMENTS**
Basic knowledge of technical support (hardware and software);
Fundamentals of networking (TCP/IP, DHCP, DNS, and VPN);
Knowledge of Windows and Linux;
Familiarity with ticketing systems and Microsoft Office suite;
Understanding of virtualization, backup, and monitoring (preferred);
Organized, communicative, and proactive profile;
Strong written communication skills for technical documentation.
### **ADDITIONAL INFORMATION**
**Employment Type:** CLT