NETWORK ANALYST N1

Description

Job Summary: The professional will be responsible for activating B2B products and services, performing initial troubleshooting, validating network configurations, and collaborating with internal teams to resolve incidents, ensuring connectivity quality. Key Highlights: 1. Activation and technical support for B2B customers 2. Incident resolution and connectivity troubleshooting 3. Collaboration with multiple technical departments for support We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) optical fiber provider in Brazil. We operate a fiber-optic network spanning over 110,000 kilometers and serve more than 1.6 million customers. With nine integrated commercial brands, we are present from north to south across Brazil and were the fastest-growing fixed broadband provider in 2022\. Our team comprises over 4,000 professionals united by a shared purpose: connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil — all grounded in our core values. We’d love to meet you! \#whatshappeningonourfiber \#fiberteam **Responsibilities and Duties** * Activate products and services for B2B customers; * Perform initial troubleshooting on connectivity failures, identifying probable root causes and escalating issues as required; * Validate logical parameters and network configurations for service activation and restoration; * Monitor and manage operational queues, prioritizing tasks based on criticality and SLA requirements; * Conduct connectivity tests and technical validations for activation and troubleshooting; * Collaborate with internal departments including Engineering, Operations, Deployment, NOC, and technical partners to resolve incidents; * Record evidence, update systems, and accurately document all actions taken; * Support identification of recurring failures and opportunities to improve operational processes; * Ensure clear communication regarding the status of service requests. **Requirements and Qualifications** * Completed technical education or currently pursuing a bachelor’s degree in **Telecommunications, Computer Networks, Computer Science, Information Technology, or related fields**; * Knowledge of **fundamentals of networking and telecommunications**, including network infrastructure, connectivity, and troubleshooting; * Basic to intermediate knowledge of **TCP/IP, IP addressing, VLANs, basic routing, and connectivity diagnostics**; * Familiarity with **MPLS, L2/L3 networks, and optical fiber technologies** is considered a plus; * Experience in **technical support, telecom operations, service activation, and/or repair**; * Hands-on experience in **technical troubleshooting**, failure analysis, and operational handling for B2B customers; * Familiarity with **ticketing systems, monitoring tools, and operational management platforms**; * Strong **communication, organizational, and incident documentation skills**, ensuring clarity throughout all interactions; * Availability to work **on-call shifts or rotating schedules**, as required by operational needs. **Additional Benefits** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – PCD dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available to those enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airline tickets, hotel reservations, and car rentals. * Movida: 10% discount applied to daily rental rates Samsung Partnership Portal * Driven by the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This achievement is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything we do — always focused on delivering the best products, services, and customer experience. **We value diversity**, reflected in our employees and customers across Brazil’s broad regional and social spectrum — with presence in 864 cities across 22 Brazilian states, a fiber-optic network exceeding 140,000 kilometers, and 1.6 million subscribers. Here, you’ll find one unified team, operating **interconnected**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture — the Alloha Way — transforming our environment into a collaborative, people-centered, and business-sustainable space. For more information, visit https://alloha.com/