**About DHL** --------------- About DHLConnecting people, improving lives. Become a DHL professional and get the essentials for your daily life through our top-tier benefits—we prioritize your safety, your health, and that of your family. Build your career with us and seize the opportunity to grow through multicultural experiences that will challenge you every day. This won’t just be another job—it will be your chance to positively impact the environment and the people both inside and outside DHL. As a global company, we value the diversity of our employees as a true strength, and this strength can only be fully harnessed if everyone feels they can truly be themselves in their day-to-day work—regardless of ethnicity, religion, sexual orientation, gender, disability, or any other personal characteristic. That’s what we mean by inclusion. Diversity is our strength. Being DHL means developing your capabilities to the fullest. \#GoTeach \#GoHelp \#GoGreen**Job Description** --------------------- Responsible for accurately and efficiently executing operational routines within the control tower, covering the following areas: Collection Management, Scheduling, Delivery and Incident Monitoring—ensuring adherence to operational deadlines and the quality of recorded information. Must keep systems up to date, ensure operational fluidity, and communicate clearly with logistics partners, customers, and internal departments. Performs activities related to the following areas, according to the contracted scope: • Order Management • Delivery Scheduling • Logistics Planning • Shipment and Delivery Monitoring • Incident Management • Reverse Logistics • Daily Operational Support**Requirements** -------------- Required: • Academic Qualification: • Completed High School • Experience/Knowledge in the Role: • Experience in transportation operational routines and customer service • Intermediate Microsoft Office Suite; proficiency in corporate email and intermediate Excel • Skills: • Organization • Responsibility • Strong communication skills • Results-oriented mindset • Teamwork Preferred: • Academic Qualification: • Completed Bachelor’s Degree • Experience/Knowledge in the Role: • Experience working in a control tower (LLP/4PL) • Familiarity with Power BI, VBA, TMS, SAP • Foreign Languages: • Intermediate English • Training: • N/A • Skills: • Proactivity • Sense of priority**Responsibilities** --------------------- Key Responsibilities: Technical Competencies: • Accurate and continuous system updates (deliveries, collections, schedules, vouchers, incidents). • Efficient handling of spreadsheets and corporate emails. • Ability to perform multiple tasks simultaneously without compromising accuracy. • Reading and interpreting operational statuses (tracking, incidents, scheduling of deliveries and collections). Roles and Responsibilities: 1\. Conduct daily monitoring of collections and deliveries, focusing on critical operations, deadlines, and SLA compliance. 2\. Ensure correct registration and updating of schedules, vouchers/passwords, scheduled dates, statuses, and deviations. 3\. Handle incidents by fully recording them in the system, notifying involved departments, and flagging risks. 4\. Directly contact carriers, branches, and customers for follow-ups, validations, and operational adjustments. 5\. Monitor the collection schedule, updating deadlines and flagging delays or cancellations. 6\. Ensure carriers are aware of scheduled appointments, delivery deadlines, and required logistical conditions. 7\. Support the team in administrative and operational routines, as needed per functional area (collections, scheduling, tracking, or incident management). 8\. Comply with and uphold conduct, safety, quality, and environmental procedures. Expected Behavioral Skills: • Organization and attention to detail—even during repetitive tasks. • Agility and responsibility in meeting deadlines. • Strong oral and written communication, focused on objectivity and clarity. • Collaboration with the team and a partnership-oriented attitude toward internal customers. • Proactive stance to prevent foreseeable process failures. • Sense of urgency and commitment to operational stability. Operational Responsibility Attitude: The assistant is expected to act responsibly, accurately, and reliably—with full commitment to ensuring smooth execution of all routines under their responsibility. In cases of operational risk, action must be swift and owner-minded—engaging the appropriate stakeholders while maintaining full process traceability.