SUPPORT ANALYST I - Taboão da Serra

Description

Job Summary: Support Analyst I focused on installation, configuration, and diagnosis of IT equipment and systems, as well as incident ticket management and procedure documentation. Key Highlights: 1. Experience in installation and configuration of new IT equipment and software 2. Incident analysis and diagnosis for problem resolution 3. Maintenance of the knowledge base and writing of procedures \* About the Opportunity \* SUPPORT ANALYST I Work Schedule: Monday to Friday, from 10:00 AM to 7:00 PM (subject to change by the client) Address: Adesão \- R. Agueda Gonçalves, 240 \- Jardim Pedro Goncalves, Taboão da Serra \- SP, 06760\-900 \*️ What We Are Looking For \* Experience: 1 year in the IT field Education: High school diploma with completed technical training in IT, or completed or ongoing higher education degree in IT \* Responsibilities: \* * Provide support, install and configure new IT equipment, and reconfigure previously installed equipment * Analyze and diagnose incidents for problem resolution, occasionally collaborating with vendors and other professionals * Support installation and configuration of operating systems (MS\-Windows 7/8/10/11 or their technological successors) * Support installation and configuration of native user tools on devices (MS\-Office Professional, MS Outlook, web browsers) or cloud-based tools (Office 365, Teams, OneDrive) * Install standard, client-approved, and provided market software (antivirus agents, PDF readers, plug\-ins, etc.) * Install specific applications or information systems, provided that procedures, manuals, or tutorials are supplied by PRODESP and, if necessary, with vendor or developer assistance * Verify and identify issues in cabling systems; perform basic and occasional infrastructure network repairs, such as network cable crimping and physical installation of access switches into racks (without configuration or programming) * Log, track, monitor progress, and resolve service requests in the incident management system adopted by the CONTRACTOR * Document procedures for resolving known incidents and problems * Keep the knowledge base up to date. \* What Would Be a Differentiator: \* * Clear and concise oral and written communication. \* What We Offer \* * Salary: R$ 2\.400,00 * Meal allowance: R$30.00 per workday (with 20% PAT deduction) * Transportation allowance * Life insurance * Health plan (30% monthly premium covered by the company after 3 months of experience) * SESC benefits * GOGOOD * Partnerships with universities and English language schools. \* DOES THIS MAKE SENSE FOR YOU? \* Minimum Education: Technical course