Description
Responsible for providing technical support to customers and managing the company's IT operations, covering levels N1 through N3\. Ensures system functionality, problem resolution, and user support.
Key responsibilities:
* Remote and on-site technical support;
* Incident logging and tracking;
* Hardware, software, network, and system support;
* Equipment installation and configuration;
* Preventive and corrective maintenance;
* User, access, and backup management;
* Information security support;
* Infrastructure organization (including racks).
**Education:** Technical school diploma
**Job Requirements:**
Currently enrolled in or completed technical or undergraduate program in IT, Networking, Systems, or related fields;
Experience in technical support (N1, N2, and/or N3\);
Knowledge of hardware, software, and computer maintenance;
Fundamental networking concepts (TCP/IP, Wi\-Fi, routers, switches, and VPN);
Experience with operating systems (Windows and/or Linux);
Basic information security knowledge (antivirus, backups, access control);
Familiarity with ticketing tools (help desk/service desk);
Strong communication and customer service skills;
**Working Hours:** Monday to Friday, 08:00 to 17:48 \- Saturday, Sunday, and holidays on-call only.
Benefits:
* Meal allowance
* Food voucher
* Transportation allowance
Work location: On-site