Organize, supervise and control the routines and services of the reception department. Provide information regarding night audit, cash closing, resolution of pending accounts Maintain contact with other departments to solve various matters related to the area. Lead, train and motivate the team to ensure everyone is aligned with the company's objectives and delivers high-quality service. Ability to manage conflicts and socialization. Ensure guest satisfaction by resolving any issues or complaints. Strong persuasion and negotiation skills. Knowledge in team and time management. Experience with CMNET system Job type: Full-time CLT Salary: R$4,000.00 per month Benefits: * Medical assistance * Meal allowance * Transportation voucher Selection question(s): * DO YOU HAVE EXPERIENCE WITH THE CMNET SYSTEM? Experience: * Experience in hotel industry (Required)