Job Summary: Carry out academic procedures, respond to student requests and pedagogical needs, supporting students throughout their educational journey. Key Highlights: 1. Transforming lives through quality education 2. Student academic support and assistance 3. Collaborating with a renowned educational group **Hello, we are Cruzeiro do Sul Educacional!** We believe in the power of transforming lives through quality and excellence in education! Here, we seek to connect diverse individuals so they can build a better world through education—through hard work, respect, and dedication—providing the best experience and supporting the learning journey of over 500,000 students. Cruzeiro do Sul Educacional S/A is one of the largest and most representative educational groups in the country, with academically relevant teaching institutions and recognized brands across their respective regions—from basic education schools to higher education institutions. Faculty members and professionals from various areas work in harmony to ensure this daily construction. We are constantly seeking new people to collaborate toward this goal—whether professionals seeking their first opportunity in the job market or highly experienced individuals. Do you identify with and believe in this purpose, and would you like to work with one of our brands? Join our team! We welcome you with open arms. To apply for one of our positions, please ensure all your information is up to date and complete. Feel free to register for all available positions that interest you; however, we recommend completing one application process before starting another. **Responsibilities and Duties** **JOB MISSION:** Carry out academic procedures, address student requests, and meet pedagogical and operational needs. **MAIN DUTIES / RESPONSIBILITIES:** * Provide in-person student support, * Clarify questions regarding academic matters, * Financial matters, and other issues related to student life. * Assist students in opening service requests (protocols). * Conduct detailed analysis of requests to resolve questions and guide students. * Record all interactions and manage emails; * Provide support for protocols assigned to this area. **Requirements and Qualifications** **Education:** * Completed high school. **Computer Skills:** * Microsoft Office Suite. **Additional Information** **Work Schedule:** * 10:00 AM to 8:00 PM (Mon–Fri), 220 hours/month **Benefits:** * Medical Assistance * Dental Assistance * Transportation Allowance (VT) or Parking * On-site Restaurant * Life Insurance * Clube da Gazeta * Day Off * Total Pass * Two 50% tuition scholarships for on-campus undergraduate or postgraduate programs—extendable to spouse and/or children * Two 100% tuition scholarships for undergraduate and postgraduate online (EAD) programs. Are you ready to contribute to our purpose of quality and excellence in education? Join our team! With over three decades of history and tradition, we are a benchmark for excellence in higher education in the State of Paraná, with national recognition. We operate campuses in Londrina, Ponta Grossa, and Curitiba—where the Ecoville campus is located, considered one of the most modern and comprehensive in the country. Our academic portfolio includes on-campus and distance-learning undergraduate programs, lato sensu and stricto sensu postgraduate programs, and we stand out in scientific research through our master’s and doctoral programs. We connect students, faculty, staff, teaching methodologies, communities, and the labor market to deliver the best experience in higher education—guiding and advising university students throughout their entire academic journey, thereby transforming lives and realities through education. We are part of Cruzeiro do Sul Educacional S/A, one of the largest and most representative educational groups in the country, bringing together academically relevant higher education institutions and recognized brands in their respective markets. Also explore the Cruzeiro do Sul Educacional and other group brands’ careers portal: https://cruzeirodosuleducacional.gupy.io