* Handle customers' technical and financial requests; * Identify the reason for the call and provide necessary support to address the cause; * Follow management guidelines and customer service standardization, guided by goals, procedures, manuals, rights, obligations, and limits, using tools from the Customer Service Center. Job type: Full-time, Part-time, Permanent CLT Pay: R$2.450,10 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Food allowance * Meal voucher * Transportation allowance Experience: * Telecommunications (Required)