Job Summary: Technical Support professional responsible for handling customer calls, recording interactions, identifying customer needs, providing solutions, resolving issues, and collaborating with the team to enhance processes. Key Highlights: 1. Friendly and efficient customer service 2. Problem and inquiry resolution, aiming for customer satisfaction 3. Team collaboration to improve processes **Description and Responsibilities:** **Working Hours:** Business hours **Level:** Professional **Employment Type:** Permanent – CLT * Handle customer calls in a friendly and efficient manner. * Record information and interactions in the customer service system. * Identify customer needs and provide appropriate solutions. * Maintain service quality by adhering to company-established standards. * Resolve customer inquiries and issues, always aiming for satisfaction. * Conduct follow-up on customer interactions when necessary. * Collaborate with the team to improve processes and services offered. * Participate in training sessions and meetings to update knowledge and practices. **Requirements:** * Completed high school education and technical training in Technical Support for computer maintenance or Telecommunications Technician * Proven experience in IT and customer service Knowledge and Skills: * 1. Proficiency in troubleshooting issues related to Windows 7, 10 and later operating systems, peripherals, widely used market software, and logical infrastructure; * 2. Knowledge of data communication equipment and peripherals; * 3. Strong communication and empathy skills; ability to concentrate, be disciplined and organized, work efficiently, act proactively, possess technological aptitude, observe attentively, and stay updated. **Benefits:** No benefits provided
João Silva
Indeed · HR
João Silva
Indeed · HR
