Human Resources Department Assistant

Description

Job Summary: Assist with administrative and operational routines of the Human Resources Department, supporting onboarding, offboarding, payroll processing, benefits administration, and time tracking, under supervision. Key Highlights: 1. Support for key Human Resources Department processes 2. Opportunity for learning and development in the field 3. Team collaboration and employee support Assist with administrative and operational routines of the Human Resources Department, supporting onboarding, offboarding, payroll processing, benefits administration, and time tracking, under supervision, ensuring organization, legal compliance, and high-quality employee service. Job Requirements **Academic Qualifications** * Completed high school education. * **Preferred:** Currently pursuing a Technical or Higher Education course in: Human Resources; Business Administration; People Management; Or related fields. **Professional Experience** * Preferred prior experience in: Administrative routines; or Support roles within Human Resources or Personnel Departments; or Internships in HR/Personnel areas. **Desired Knowledge (Advantages)** * Experience with any **payroll / personnel management system**. * Basic understanding of **Consolidated Labor Laws (CLT)** and fundamental labor routines. * Experience in **employee support** or people-related functions. Behavioral Competencies * **Organization and discipline:** Maintain documents, files, and information in order. * **Attention to detail:** Careful data entry, document verification, and calculations. * **Responsibility and confidentiality:** Safeguard employees’ personal and salary information. * **Punctuality and commitment to deadlines:** Especially for payroll cycles and legal obligations. * **Strong communication skills:** Clarity and courtesy when interacting with employees and other departments. * **Empathy and respect:** Handling employees in diverse situations (onboarding, inquiries, offboarding, leaves). * **Ability to follow rules and procedures:** Adherence to internal policies, labor legislation, and departmental guidelines. * **Teamwork:** Cooperating with HR and Personnel Department colleagues, sharing information and assisting with routine tasks. * **Willingness to learn:** Openness to training and continuous updates on labor regulations. * **Flexibility:** Ability to manage peak-demand periods (e.g., payroll closing, vacations, contract terminations). **KEY PERFORMANCE INDICATORS (KPIs)** * On-time onboarding completion rate * Onboarding documentation submission/completion rate * Average time to register new employees in the system * System registration and data entry error rate * Timekeeping control inconsistency rate * Average time to correct time records * On-time timekeeping closure percentage * Payroll error rate * Payroll deadline compliance (%) * Rework rate for labor calculations * Average response time for employee inquiries * Volume of employee inquiries handled * Internal satisfaction index with employee support (if applicable) * Benefits processing accuracy rate * Average time for benefits updates/adjustments * Legally compliant offboarding completion rate * Offboarding settlement calculation error rate * Document organization (updated archive %) * Archiving and verification routine compliance (%) * On-time eSocial submissions * eSocial return/error rate * Training and capacity-building participation * Adherence to internal procedures and Personnel Department standards * Assist in reviewing and organizing documentation required for new employee onboarding. * Register employees in the company’s internal system and with government agencies. * Support time tracking for employees, verifying clock-in/clock-out records and hours worked. * Participate in payroll calculation and verification, including benefits and deductions. * Support preparation of reports and spreadsheets for HR Department information control. * Assist in employee support, clarifying questions regarding benefits, payroll, and related matters. * Contribute to organizing internal events such as training sessions and new employee onboarding programs. * Support contract termination activities, performing severance calculations and preparing required documentation. * Participate in training and capacity-building initiatives to enhance expertise in the Human Resources Department. * Collaborate with the Human Resources Department team on additional administrative and operational tasks.