**Position: Tender Assistant:** * Assist in the analysis, organization, and control of tender notices, electronic and in-person public bidding procedures. * Support the preparation and verification of legal, tax, technical, and economic-financial qualification documentation. * Register and update the company on public procurement portals (Compras.gov, BLL, Licitanet, BBMNET, among others). * Monitor public tender sessions, recording bids, results, and incidents. * Assist in preparing commercial proposals, cost spreadsheets, and pricing structures. * Organize and maintain up-to-date physical and digital files of tender processes. * Support the preparation of administrative appeals, challenges, and clarification requests, as required. * Monitor statutory deadlines, contract validity periods, price registration minutes, and official publications. * Provide support to the commercial, logistics, and finance departments regarding requirements arising from tenders. * Ensure compliance with current legislation, especially Law No. 14,133/2021 and other applicable regulations. **Position: Customer Service Representative:** * Provide customer service via telephone, email, WhatsApp, and other official company channels. * Deliver clear and accurate information regarding products, delivery timelines, prices, orders, and commercial terms. * Record and track requests, complaints, inquiries, and incidents, ensuring timely responses within established deadlines. * Monitor orders from confirmation through final delivery to the customer. * Act as an interface between customers and internal departments (commercial, logistics, finance, and tender), ensuring smooth information flow. * Update customer records and maintain organized, reliable documentation. * Assist in issuing and verifying orders, quotations, and commercial documents, when necessary. * Contribute to customer retention by prioritizing service quality, courtesy, and professional conduct. * Identify opportunities for improvement in customer service processes and submit suggestions to management. Employment type: Full-time, Permanent CLT Salary: BRL 1,618.00 – BRL 2,000.00 per month Benefits: * Dental insurance Work location: On-site