Indeed
Administrative Assistant
**Position: Tender Assistant:**
* Assist in the analysis, organization, and control of tender notices, electronic and in-person public bidding procedures.
* Support the preparation and verification of legal, tax, technical, and economic-financial qualification documentation.
* Register and update the company on public procurement portals (Compras.gov, BLL, Licitanet, BBMNET, among others).
* Monitor public tender sessions, recording bids, results, and incidents.
* Assist in preparing commercial proposals, cost spreadsheets, and pricing structures.
* Organize and maintain up-to-date physical and digital files of tender processes.
* Support the preparation of administrative appeals, challenges, and clarification requests, as required.
* Monitor statutory deadlines, contract validity periods, price registration minutes, and official publications.
* Provide support to the commercial, logistics, and finance departments regarding requirements arising from tenders.
* Ensure compliance with current legislation, especially Law No. 14,133/2021 and other applicable regulations.
**Position: Customer Service Representative:**
* Provide customer service via telephone, email, WhatsApp, and other official company channels.
* Deliver clear and accurate information regarding products, delivery timelines, prices, orders, and commercial terms.
* Record and track requests, complaints, inquiries, and incidents, ensuring timely responses within established deadlines.
* Monitor orders from confirmation through final delivery to the customer.
* Act as an interface between customers and internal departments (commercial, logistics, finance, and tender), ensuring smooth information flow.
* Update customer records and maintain organized, reliable documentation.
* Assist in issuing and verifying orders, quotations, and commercial documents, when necessary.
* Contribute to customer retention by prioritizing service quality, courtesy, and professional conduct.
* Identify opportunities for improvement in customer service processes and submit suggestions to management.
Employment type: Full-time, Permanent CLT
Salary: BRL 1,618.00 – BRL 2,000.00 per month
Benefits:
* Dental insurance
Work location: On-site

R. Belém, 4 - Cidade Nova, Jequié - BA, 45201-520, Brazil
R$1,618-2,000/month