**Join the Team** --------------------- We're looking for inspiring professionals to join our team. Are you up for the challenge? Come work with major clients and be part of an innovative environment. Want to be part of an explosive movement in a company that never stops growing? You could be the missing piece for us to take even greater steps toward the (r)evolution of this market. #### **Technical Support** ##### **What does our Technical Support Analyst do?** On KeBooK's ninja technical team, you'll directly assist our customers by supporting and solving various issues with our platforms. Here, your empathy and attentiveness will be extremely important. If you enjoy having autonomy to find solutions, innovate, suggest ideas, proactively chase results, and generate new knowledge, you've already completed half the journey! We believe in the impact of humanization, and our customers recognize us for this unique trait! In our team, the value of customer satisfaction is genuine: satisfied customers are a fundamental premise and our main goal. Therefore, we expect dedication from everyone to maintain this service standard. ##### **What do we expect from you?** Organization skills to simultaneously manage different types of people across various markets, typing proficiency, communication skills, negotiation ability, and above all, empathy to truly understand the customer's perspective. In addition, basic knowledge in HTML, CSS, and WordPress is required. ##### **Your role at KeBooK will be** * Assisting our customers via email and WhatsApp to resolve questions and issues regarding our platforms; * Supporting the internal KeBooK team to help solve problems and guide solutions; * Carrying out key projects for the development of the support area; * Actively participating in the company's growth by contributing to planning and projects; * Maintaining direct contact with the product development team, understanding methodologies for creation and technical problem resolution. ##### **We are looking for someone who** * Has relevant experience in technical support; * Has relevant experience in customer service; * Has strong writing skills; * Has organizational skills and good teaching ability; * Enjoys processes/routines and has interest in continuously improving them; * Is interested in technology; * Is passionate about listening to and teaching people; * Has a very strong team spirit! :) * Has intermediate-level English and Spanish skills (a plus) * Has basic knowledge in HTML, CSS, and WordPress; ##### **And what are the benefits?** * Work side-by-side and learn daily from market-leading professionals; * Feedback and development culture; * Breakfast provided at the office and various snacks every afternoon; * Lunch / Day * Fixed monthly expense allowance / Month * Bonus based on performance * Gift voucher based on performance * Salary increase based on performance * Professional advancement based on performance and behavior * Rest room with various games such as: Pool, foosball, video games…