After-Sales Technical Consultant I

Description

Job Summary: Responsible for providing technical support to customers in the agricultural equipment segment, especially for agricultural machinery and implements, managing after-sales processes. Key Highlights: 1. Specialized technical support for after-sales service of agricultural machinery and implements 2. Focus on warranty, inspections, service orders, and parts shipment 3. Customer assistance and guidance on operation and maintenance Responsible for providing technical support to customers in the agricultural equipment segment, particularly in the area of agricultural machinery and implements, overseeing warranty processes, inspections, service orders, parts shipment, and other after-sales requirements. **Main Responsibilities:** \- Provide technical support to agricultural equipment customers, focusing on after-sales service for agricultural machinery and implements; \- Assist and guide customers regarding warranty, inspections, operation, and maintenance; \- Monitor and manage warranty processes and service orders, including analysis of requests and rejections; \- Prepare service quotations; \- Ship warranty-covered parts and track deliveries; \- Invoice services and close service orders; \- Identify and engage third-party technicians based on demand and location; \- Record third-party service invoices. **Requirements:** \- Completed high school education (technical or higher education in related fields is preferred); \- Strong verbal and written communication skills; \- Ability to handle conflict situations and work under pressure; \- Proactivity, organization, and problem-solving focus; \- Analytical and collaborative mindset. **Preferred Qualifications:** \- Experience with remote technical support (via phone, WhatsApp, or digital platforms); \- Familiarity with CRM systems or customer service platforms; \- Basic knowledge of mechanics, preventive and corrective maintenance; \- Knowledge of agricultural machinery and implements. **Benefits:** \- Meal allowance; \- Commuting allowance or transportation voucher; \- On-site meals (breakfast, lunch, afternoon snack, and daily fruits); \- Health, dental, and pharmacy benefit plans (available after 90 days); \- PET health plan + 10% discount on Tudo de Bicho products; \- Partnerships with educational institutions; \- Birthday Day Off. Employment Type: Full-time, CLT (Consolidation of Labor Laws) Compensation: R$2\.508,04 \- R$2\.994,13 per month Benefits: * Medical assistance * Meal allowance * Food voucher * Transportation voucher Experience: * Remote Technical Support (Preferred)