Customer Service Assistant

Description

Job Summary: We are seeking professionals passionate about delivering exceptional customer service, focused on problem resolution and creating unique experiences for customers. Key Highlights: 1. Passion for delivering the best customer experience 2. Working with the public and solving problems with empathy 3. Being part of a team committed to continuous improvement We are looking for people who love great customer service — professionals who are passionate and eager to deliver the best experience to our customers, making each customer feel unique and special. If you enjoy working with the public, excel at problem-solving, possess empathy and attention to detail, join our team! **Responsibilities and Duties** * Register and/or verify our customers' information; * Calculate budget amounts; * Record sales closures; * Report errors, complaints, and issues to responsible parties; * Address potential questions. **Requirements and Qualifications** Completed High School Education Prior experience in customer-facing or telephone support roles is desirable Required Technical Competencies: Mathematics \- Four basic operations, Mathematics \- Rule of Three, Mathematics \- Unit Conversion, Mathematics \- Fractions and Percentages **Additional Information** Benefits Meal Allowance or Food Voucher of R$ 30.00 per day (no 20% deduction); Transportation Voucher or Fuel Voucher (no 6% deduction); Unimed Health Plan (monthly fee covered by the company); Uniodonto Dental Plan; Performance Bonus; Gympass (Wellhub); Monthly multivitamin kit; Essential Nutrition products available in cafeterias; Life Insurance; 50% discount on our products; Discount network at stores and restaurants; Year-end gift; Meditation/Rest room; Health Promotion Program offering medical, pediatric, and psychological care; Be Generous Project \- nutritional supplementation for employees during pregnancy; Partnerships with universities, language schools, and early childhood education centers; Education Assistance Scholarship covering up to 50% of course tuition; Free parking. Work Schedule: Monday to Friday, from 09:00 to 18:48. The Essentia Group comprises the brands Essentia Pharma, Essential Nutrition, Essentia Technologies, Noorskin, and Be Generous. With over 130 products and 1,600 employees, Essentia Group brands promote health, wellness, quality, and innovation. Each of our companies represents a distinct opportunity to serve humanity through the development of products and services that broaden the concept of health and expand possibilities for living better and enjoying life to evolve. **Working at Essentia Group means pursuing continuous improvement.** If you also strive to become your best self every day, join us!