Hotel Receptionist

Description

Job Summary: The professional will greet and welcome guests, process reservations, provide information, and ensure customer satisfaction, collaborating with other departments and maintaining an organized front desk area. Key Highlights: 1. Greet and welcome guests, ensuring efficient check-in and check-out. 2. Provide detailed information and ensure a pleasant and well-informed stay. 3. Collaborate with other departments to fulfill guest requests. Greet and welcome guests upon arrival, ensuring a fast and efficient check\-in and check\-out experience. Process and confirm reservations—both in person and via telephone or e\-mail—and keep guest records up to date. Provide detailed information about hotel amenities, available services, and local attractions, ensuring guests enjoy a pleasant and well-informed stay. Handle and route telephone calls professionally, assisting both guests and internal clients with their requests. Effectively address guest complaints or issues, seeking solutions that maintain customer satisfaction. Collaborate with other departments, such as housekeeping and maintenance, to ensure timely fulfillment of guest requests. Process payments, issue receipts and invoices, ensuring all transactions are conducted accurately and securely. Inform guests about special packages, promotions, and additional hotel services—such as restaurants and sightseeing tours. Ensure the reception area is always clean, organized, and welcoming, reflecting the hotel’s image. Understand the company’s mission, principles, values, policies, and objectives, complying with established standards to contribute to achieving set goals, sustainable development, and improved service for internal and external customers. Be aware of personal objectives—or those defined for other team members within the department—and make necessary efforts to achieve them. Pursue continuous improvement and uphold the quality of services and processes inherent to the role. Stay updated on industry trends, as well as new tools, resources, and technologies available in the market. Participate in internal and external training sessions, following guidance or requests from immediate supervisors. Foster a positive work environment by adhering to organizational and coexistence standards. Act in accordance with practices and recommendations outlined in the company’s current Information Security and Data Protection Policies. Perform other related professional duties inherent to the position, as directed by superiors. Employment Type: Full-time CLT Compensation: R$2\.000,00 \- R$2\.532,02 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Food voucher * Transportation allowance Work Location: On-site