Description: * High school diploma (a bachelor’s degree in Hospitality, Tourism, Hospital Management, or related fields currently in progress is desirable); * Strong verbal and written communication skills, with ethical conduct and courtesy; * Ability to work under pressure while maintaining composure and professionalism; * Organizational skills, attention to detail, and discretion; * Basic computer literacy and familiarity with management systems; * Professional appearance appropriate for a hospital environment; * Foreign language proficiency (English or Spanish); Advantages: * Training courses in hospitality, customer service, or conflict mediation; * Experience in healthcare institutions or high-end hospitality establishments; * Experience interacting with diverse populations, including international clients, will be considered an advantage; * Prior experience in hospitality, hospital hospitality, concierge services, tourism, or premium customer service; * Receiving and accompanying patients and their companions throughout consultations, hospitalizations, and examinations; * Providing proactive and humanized support, anticipating needs and resolving requests promptly; * Supporting family members during sensitive moments, ensuring emotional comfort and security; * Facilitating communication among patients, companions, and the multidisciplinary healthcare team; * Ensuring the organization of workflows and environments, promoting accessibility and comfort; * Acting as a liaison between different hospital departments, helping reduce barriers and optimize the patient experience. 2512170202551856701