Reception Agent

Description

Job Summary: The professional will be responsible for delivering empathetic and high-quality customer service, performing registrations, requesting authorizations, and negotiating fees, while ensuring the confidentiality of information. Key Highlights: 1. Customer-oriented and high-quality service 2. Focus on people's care and well-being 3. An environment of respect, development, and diversity If your purpose is to inspire people to care for people, you are in the right place! Founded in Brasília by biochemists Janete Vaz and Sandra Soares Costa, Grupo Sabin has been operating in the market for 38 years. We have become a reference group in Diagnostic Medicine, offering over 7.300 health services, including clinical analyses, imaging diagnostics, vaccination, and executive check-ups. Sabin also operates in Primary Health Care (PHC) through Amparo Saúde and launched last year Rita Saúde, an integrated health services platform. We are recognized across Brazil and Latin America as one of the Best Companies to Work for over 18 consecutive years. Our strong organizational culture fosters an environment of respect, development, diversity, and inclusion. We have over 6,700 employees and operate across 12 states and the Federal District, with 323 units distributed from north to south of the country. Want to learn more about our brand? Visit www.sabin.com.br or follow us on our official social media: LinkedIn Sabin Medicina Diagnóstica | Instagram @sabinmedicinadiagnostica | Facebook Sabin Medicina Diagnóstica | **Responsibilities and Duties** * Provide empathetic and high-quality customer service at business units and/or other designated locations; * Register/update customer information in the service management system; * Request authorizations from health insurance providers according to each provider’s established policy; * Deliver customer service considering all necessary information for exam execution and following the company-defined process; * Negotiate fees and payment methods with customers (in accordance with the company-aligned process); * Perform other duties relevant to the position; * Ensure confidentiality and security of information, complying with information security and data protection policies and regulations. **Requirements and Qualifications** * Completed high school education; * Strong interpersonal skills; * Good communication skills; * Negotiation and persuasion abilities; * Prior experience in customer-facing roles is desirable. **Additional Information** * **Daily-life benefits:** Transportation Allowance or Fuel Assistance, Meal Voucher or Food Allowance; * **Health and Well-being benefits:** Health and Dental Insurance, Extended Maternity and Paternity Leave, Life Insurance; * *Benefits are subject to change.* A health reference, recognized for people management excellence and female leadership, committed to sustainable best practices and actively engaged in the communities where it operates, Grupo Sabin was founded in the federal capital in 1984, driven by the courage and determination of two entrepreneurs, Janete Vaz and Sandra Soares Costa. Today, it employs approximately 7,000 professionals united by the purpose of inspiring people to care for people. Present in 14 states plus the Federal District, the company delivers health services with excellence, innovation, and socio-environmental responsibility across its 354 units distributed from north to south of the country. Grupo Sabin’s health ecosystem comprises a portfolio of businesses including clinical analyses, imaging diagnostics, anatomical pathology, genomics, immunization, and executive check-ups. Additionally, it includes primary care services, contributing to population health management through coordinated care programs and pathways via Amparo Saúde, and the integrated health services platform — Rita Saúde — a digital solution partnering with pharmacies, physicians, and other healthcare professionals to promote quality and efficient access to health services. With the goal of fostering entrepreneurship in health, Grupo Sabin launched SkyHub.Bio in 2020 — an innovation hub promoting and developing startups, encouraging partnerships, knowledge exchange, and the creation of business models that contribute to the health sector based on science, efficiency, and customer experience. As a solid national company, visionary and grounded in well-established values, genuinely committed to an ESG agenda and delivering health and well-being services to support its customers’ health journeys across the entire country, Grupo Sabin maintains the Instituto Sabin, which since 2005 has implemented impactful social initiatives in the communities where the company operates, focusing on improving quality of life, well-being, and prosperity, while fostering social innovation. To date, the Institute has positively impacted over 1.6 million people and 902 social organizations. Explore our selection processes and stay updated on available positions across Sabin units nationwide. After all, we invest in carefully designed processes to attract individuals aligned with our purpose and values. *Stay alert and avoid falling victim to scams! We do not charge any fees at any stage of our selection processes.*