Administrative Assistant

Description

Job Summary: A professional to provide public-facing services and administrative support in a healthcare environment, focused on ensuring smooth operations and positive patient and process experiences. Key Highlights: 1. Telephone, in-person, and messaging support for patients. 2. Assistance to physicians in telemedicine and support to leadership in internal processes. 3. Requires strong communication skills, organizational ability, and proficiency with digital tools. 1\. Work Schedule This position entails a **weekly working hours of 44 hours**, distributed as follows: * **Monday to Friday**, with daily working hours ending at **10:00 PM**, respecting the legally mandated intra-shift break; * **Saturday mornings**, with additional hours to complete the weekly schedule. As a practical reference, the shift schedule may be organized as follows: * **Monday to Friday:** 11:00 AM to 8:00 PM, with a 1-hour break; * **Saturday:** 7:30 AM to 11:30 AM\. 2\. Main Responsibilities The hired professional must perform, among others, the following duties: * Telephone support; * In-person public-facing services; * Messaging support for patients; * Assisting physicians with patient reception in telemedicine; * Supporting leadership in managing internal processes. 3\. Prerequisites Requirements for this position include: * **Completed high school education**; * Strong verbal and written communication skills; * Aptitude for public-facing services and interpersonal relationships; * Organizational ability, responsibility, and attention to detail; * Proficiency with systems, computers, and digital communication tools; * Ability to handle multiple tasks simultaneously; * Professional demeanor, courtesy, and discretion when interacting with patients, the public, and internal teams; * Availability for **in-person work** at the address provided; * Availability to adhere to the described schedule, including shifts until **8:00 PM on weekdays** and **Saturday morning shifts**. 4\. Desirable Differentiators The following will be considered advantageous: * Prior experience in administrative routines; * Experience in clinics, medical offices, hospitals, or other healthcare services; * Familiarity with WhatsApp-based support, digital platforms, and internal systems; * Experience supporting leadership or monitoring operational workflows. 5\. Expected Profile We seek a proactive, collaborative, organized, and committed professional capable of contributing to seamless service delivery, positive patient experiences, and efficient internal institutional processes. Employment Type: Full-time, Direct Hire (CLT) Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance Work Location: In-person