Technical Support Assistant

Description

Job Summary: We are seeking an organized, proactive, and focused professional to support technical support activities within the Commercial Team, managing materials, proposals, and interfaces with customers and internal departments. Key Highlights: 1. Work in the Commercial Team - Technical Support 2. Focus on internal and external processes and management 3. Environment that values development and challenges **We are a global company.** We were founded inspired by a generous spirit oriented toward great achievements and continue to thrive through our intelligence, firm determination, and team spirit. We exist to ensure continuous and safe electrical energy generation, developing innovative technologies and applying\-them for this purpose. We believe that by controlling energy, we drive development and contribute to sustainably powering and illuminating the world. **Nice to meet you — we are REIVAX Automation and Control!** We are looking for a talent to join our **Commercial \- Technical Support** team. We want someone who enjoys processes, is organized and proactive, focused, driven by challenges, and eager to be part of **major accomplishments together with us**. Do you identify with this? **Responsibilities:** Provide support for the following activities: * Management of material inflow and outflow (receipt, maintenance, and return); * Internal coordination among involved departments to execute technical support activities; * Preparation and issuance of sales proposals; * Management of sales order processing, spare parts supply, report generation, and internal/external coordination (with customers); * Control and management of technical support information in the network (information regarding case opening, closure, and actions taken); * Customer interface for field service (internal coordination and customer documentation handling — including REIVAX personnel documentation, customer documentation, REIVAX integration documentation, meeting minutes, daily logs, reports, time tracking, expense reporting, and supporting receipts); * Coordination with other internal departments (Finance, Logistics, Shipping, Industrial, Billing, Finance, and People Management) regarding technical support activities. **Mandatory Requirements:** * Availability for a 44-hour weekly work schedule; * Completed Bachelor’s degree in Business Administration, Production Engineering, or related fields. **Preferred Qualifications:** * Technical course in Electronic Components. **Benefits:** * Health Insurance (Unimed) * Dental Insurance (Uniodonto) * Meal/Voucher Allowance * Profit and Results Sharing Program * Talent Referral Bonus * Partnerships with SESI / SENAC / FIESC / ACATE * Pharmacy Partnership * Courses and Training Programs * Fresh Fruit Day — twice per week * Free Parking * Workplace Gymnastics * Flexible Working Hours * Life Insurance * Additional Partnerships * Birthday Day Off **Desirable Behavioral Traits:** * Enthusiasm for acquiring new knowledge and learning; * Openness to change and ability to constantly reinvent oneself.