IT Assistant

Description

Mini Kalzone is a Brazilian brand that delivers far more than food: we deliver convenience, flavor, and a plate full of memorable experiences for our customers across the country. Our growth demands increasingly advanced technology, seamless integration, and efficient support to ensure the best experience for our stores and franchisees—which is why we want you to join us in tackling this challenge. **Our purpose is to multiply moments of satisfaction by offering food that unites flavor, energy, and a truly positive experience.** If you’re passionate about technology, organization, and customer service, come build with us an ever more connected, agile, and efficient network! **Your daily menu:** * **Technical Support and IT Infrastructure:** Configures access rights, institutional e\-mails, and systems (extranet and portal) for validation and opening of new stores. * **Network Support and Assistance:** Provides first-level support (Help Desk) to internal teams and franchisees for using the franchisor’s platforms. * **Ticket and Vendor Management:** Acts as the interface between the Franchise Department and software vendors (POS and Delivery), opening and tracking support tickets. * **System Control and Updates:** Maintains the network’s technological database up to date, including IPs, system versions, and technical contacts. * **Registration and Configuration Management:** Performs product, price, and configuration updates across the network’s delivery systems and platforms. * **System Implementation and Integration:** Supports implementation of new systems in stores, conducting checklists, simple configurations, and operational testing. * **Operational Routines and Store Relationship:** Logs, classifies, and routes store requests according to urgency, tracking solutions until resolution. * **Content and Materials Updates:** Supports maintenance of the extranet and development of manuals, practical guides, and training materials for the franchise network. **Ingredients you need to have:** * Completed high school education; * Currently pursuing (desirable) * Higher education or technical degree in Information Systems, Computer Science, Business Administration, or related fields; * Proficiency with technology and systems; * Strong communication and organizational skills; * Analytical mindset and problem-solving focus. **Our seasonings for you:** * Meal allowance * On-site parking (dedicated spot at Palhoça/SC – Administrative Office) * Birthday Day Off * Transportation allowance * 24/7 doctors via telemedicine for you and your family members * Free consultations with psychologists and nutritionists * Gym discounts * Up to 30% discount at pharmacy chains * Product discounts * Workplace physical activity sessions * On-site meals (deducting R$18.75 per day from your meal allowance credit) * Dental plan Compensation: R$2\.000,00 \- R$3\.000,00 per month Selection question(s): * What is your salary expectation? Work location: On-site