Job Summary: Provide technical support to customers, promote the use of engineering software, clarify doubts, and contribute to product evolution. Key Highlights: 1. Provide technical support to customers 2. Assist users in using software 3. Report improvements for software development We are seeking an **Intern** to join the **Support** team at AltoQi. AltoQi is a Brazilian company that develops software for engineering projects and digital construction management. We create solutions for engineering design, construction companies, government services, technology training courses, and an online civil construction community platform. We believe our company’s growth is only possible when developed alongside people. We encourage our employees to take ownership of their careers and stay connected to our purpose: innovating and building connections that transform lives. Diversity is fundamental to our daily operations; therefore, we do not discriminate based on gender, disability, sexual orientation, race/ethnicity, origin, age, or appearance. * **️** **What will you do daily?** * Provide technical support to customers through available channels, with clear, concise, and solution-oriented communication. * Assist users in using construction project and management software, promoting optimal utilization of features. * Clarify technical questions based on Brazilian standards and established references, always contextualizing their impact on the project. * Validate customer registration information and service eligibility, ensuring compliance with support policies. * Contribute to meeting departmental SLAs by actively participating in team routines (meetings, trainings, and skill development). * Engage with real-world civil construction market demands, translating needs into practical solutions. * Report improvements and opportunities identified during support interactions, connecting customer needs to the software development teams and processes. * Support the creation and enhancement of technical content (articles, tutorials, and videos). * Use artificial intelligence tools responsibly, focusing on improving efficiency and delivery quality. **What are we looking for?** * Students pursuing a degree in **Civil Engineering**, preferably from the **6th semester onward**. * Availability for a 30-hour-per-week internship. * **Contract with a workload of 130 hours per month, i.e., 6 hours per day, Monday through Friday.** Meal/Voucher Allowance: R$26.00 per workday (Ifood Benefits card). Ifood Club – discount coupons in the app. Remote Work Allowance – R$100.00 monthly (paid on payroll) Birthday Day Off – one day off to celebrate Unimed Health Plan (coverage area according to residence location), with 100% of the monthly premium covered by the company and 50% co-payment borne by the employee. Uniodonto Dental Plan partnership with no co-payment (100% of the monthly premium paid by the employee – R$24.62). Starbem – 4 free monthly consultations (2 psychologists, 1 nutritionist, 1 specialist) Optum – free support from psychologists, financial consultants, lawyers, and social workers Wellhub (formerly Gympass) – employee selects and pays for chosen plan. Newborn Bonus – R$350.00 on the meal card upon birth of a child. ️ Life Insurance – coverage up to R$79,000. Pague Menos Pharmacy Partnership – payroll deduction discount. Pet Health Plan – Guapeco (employee-paid, deducted from payroll). ️ SESC Partnership. ACATE Partnership. Educational Partnerships: Unisul, Univali, IPOG, and FGV. * ️ Workplace Gymnastics – twice weekly. Único Skills – a professional development platform offering free access to open courses, language learning, and postgraduate programs to support your career growth.
João Silva
Indeed · HR
João Silva
Indeed · HR
