IT Support Analyst (ON-SITE)

Description

Job Summary: An IT professional for system and infrastructure support and maintenance, ensuring operational stability across stores, franchises, and administrative departments. Key Highlights: 1. Ensure the full functionality of the company's technological infrastructure 2. Provide technical support to users, stores, and franchisees 3. Support continuous improvement and technological innovation projects We are seeking an Information Technology professional to provide support and maintenance for the company's systems and technological infrastructure, ensuring operational stability across company-owned stores, franchises, and administrative departments. The professional will be responsible for delivering technical support to users, administering systems, and monitoring digital platform performance, thereby contributing to the company’s operational efficiency and technological advancement. Job Mission Ensure the full functionality of the company's technological infrastructure by providing efficient technical support to users, company-owned stores, and franchisees, guaranteeing system stability, information security, and business continuity. Main Responsibilities * Provide technical support to internal users, company-owned stores, and franchisees to resolve incidents and address operational queries; * Install, configure, and maintain hardware, software, operating systems, and networks; * Monitor the operation of systems used by the company, identifying and resolving failures; * Manage user access, permissions, and profiles within corporate systems; * Monitor the operation of the company’s digital platforms and e-commerce systems; * Assist in configuring and maintaining integrations among systems (ERP, CRM, payment gateways, logistics, and others); * Support the technological implementation of new stores and franchise units; * Guide and train employees on the proper use of systems and digital tools; * Document processes, incidents, and technical solutions; * Support continuous improvement and technological innovation projects. Requirements * Completed or currently pursuing a Bachelor’s degree in Information Technology, Information Systems, Computer Science, or related fields; * Experience in technical support, infrastructure, and user assistance; * Knowledge of networks, operating systems, and equipment maintenance; * Experience with remote support and servicing multiple units; * Organizational skills and effective management of service tickets and priorities. Preferred Qualifications * Experience with e-commerce platforms (e.g., VTEX or similar); * Knowledge of ERP, CRM, and system integrations; * Experience in retail environments or franchise networks; * Knowledge of system monitoring and website performance analysis. Behavioral Competencies * Strong communication and teaching skills when supporting users; * Proactivity and agility in problem resolution; * Organizational skills and attention to detail; * Logical reasoning and analytical thinking; * Teamwork and cross-departmental collaboration; * Resilience and ability to perform under pressure. Employment Type: Full-time CLT Compensation: Starting from R$2\.500,00 Benefits: * Medical assistance * Education allowance Work Location: On-site