Front Desk Agent

Description

Job Summary: Join our team as a Hotel Front Desk Agent—we are seeking professionals with excellent posture, friendliness, and a strong focus on delivering outstanding customer service. Key Highlights: 1. Greet and assist guests cordially and efficiently 2. Ensure the organization and smooth operation of the front desk 3. Address guest requests and assist in resolving their issues **Location:** São José – SC (Serraria neighborhood) **Employment Type:** Full-time / On-site **Schedule:** Rotating 6x1 shift (availability to work weekends and holidays) **Job Description:** Are you communicative, attentive, and enjoy interacting with people? Join our team as a **Hotel Front Desk Agent**! We seek professionals with excellent posture, friendliness, and a strong focus on delivering outstanding customer service. **Main Responsibilities:** * Greet and assist guests cordially and efficiently; * Perform check-in, check-out, and other accommodation procedures; * Provide information about the hotel, its services, and local tourist attractions; * Answer phone calls and manage reservations; * Record guest charges and close accounts; * Ensure the organization and smooth operation of the front desk; * Address guest requests and assist in resolving any issues they may encounter. **Requirements:** * Completed high school education (a college degree or technical certification in Hospitality is a plus); * Prior experience in front desk, customer service, or hospitality roles; * Strong verbal and written communication skills; * Basic computer literacy and familiarity with hotel property management systems (PMS); * Basic/intermediate English or Spanish proficiency is considered a plus; * Availability to work rotating shifts and schedules, including weekends and holidays. Employment Type: Full-time CLT Compensation: R$2.000,00 – R$2.600,00 per month Benefits: * Dental insurance * Meal allowance * Transportation allowance Experience: * Customer service (preferred) Work Location: On-site