Customer Relationship Analyst

Description

Job Summary: Professional responsible for recruiting, credentialing, and managing healthcare professionals, ensuring quality and efficiency of the accredited network. Key Highlights: 1. National reference in HealthTech 2. Focus on democratizing access to healthcare 3. Opportunity to propose improvements to the credentialing process We are **TopMed**! A nationally recognized HealthTech company specializing in health and technology, highly adaptable and with a pioneering vision focused on democratizing access to healthcare for millions of people in both public and private sectors. We deliver technology, technical expertise, and quality through our solutions. We are passionate, empathetic, dynamic, and integrity-driven. Work Location: Rua Sebastião Furtado Pereira, nº 60, 10th floor \- Tower II \- Barreiros, São José \- SC, 88117\-400 Employment Type: CLT Work Mode: On-site Responsibilities: * Actively and passively recruit healthcare professionals to build and expand the accredited network, aligned with operational demands; * Lead the credentialing and onboarding process, including document review, validation of technical requirements, and alignment with internal criteria; * Conduct mandatory document checklists (certifications, registrations, contracts, etc.), maintaining organized and up-to-date records; * Verify participation in and completion of mandatory training, where applicable, ensuring professionals are qualified to perform their duties; * Serve as the primary point of contact for professionals throughout the onboarding process, delivering a seamless, clear, and solution-oriented experience; * Ensure accredited professionals meet all requirements prior to approval for inclusion in the service schedule; * Monitor document expiration dates and support recredentialing or record update processes; * Support de-credentialing management, overseeing administrative procedures, notifying impacted departments, and ensuring decision traceability and provider history tracking; * Maintain and update control systems and spreadsheets, ensuring traceability, governance, and compliance throughout the credentialing process; * Support scheduling, commercial, quality, or operations teams whenever technical, documentary, or status-related information about a professional is required; * Identify opportunities to improve the credentialing process and propose adjustments that enhance efficiency, predictability, and network experience. Requirements: Education: Bachelor’s degree completed or in progress in Administration, Healthcare Management, or related fields. Technical Requirements: * Proficiency in Excel and control tools; * Experience with network management platforms (CRM) is desirable; * Basic knowledge of LGPD in the context of personal and sensitive documents; * Experience with credentialing, registration, recruitment, or service provider relationship management (preferably within the healthcare sector)