Support and Infrastructure Analyst

Description

Job Summary: Professional to work with ticketing systems, identification and resolution of customer issues, and telecommunications infrastructure, including equipment assembly and installation. Key Highlights: 1. Working with ticketing systems and problem resolution 2. Experience with telecommunications infrastructure and equipment assembly 3. Focus on in-person and telephone customer support Do you have experience with opening, tracking, and closing tickets and protocols? Job Description: The candidate will work with: Ticketing systems (opening, case tracking, closure), identifying and resolving problems encountered by customers regarding the company's services and solutions. The role also includes telecommunications infrastructure: rack assembly and disassembly, equipment installation, and design and certification of indoor network cables and/or optical fibers. Requirements: Basic knowledge of computer networks Customer service experience Experience with opening, tracking, and closing tickets and protocols Skills and experience in in-person and telephone customer support Residence in Florianópolis or surrounding areas Willingness to travel **Advantages (optional)** Voice knowledge: PBX IP / Asterisk Networking equipment knowledge: MikroTik, Datacom, Huawei Basic configuration knowledge of Khomp, Flyingvoice, Yealink, and Intelbras equipment Compensation: R$2.200,00 - R$3.100,00 per month Benefits: * Medical assistance * Meal allowance * Transportation allowance Work Location: On-site