RECEPTIONIST

Description

Job Summary: We are seeking a Receptionist for a Dental Clinic in São José/SC, with a focus on personalized service, relationship building, and patient consultation. Key Highlights: 1. Personalized patient service and relationship building 2. Continuous professional development and growth opportunities 3. A welcoming and collaborative work environment focused on quality We are looking for a Receptionist to join a Dental Clinic in São José/SC. You will serve as the essential link between the clinic and its patients, playing a fundamental role in building and maintaining long-term, trust-based relationships. This professional must deeply understand patients’ needs and expectations, offering customized solutions that extend beyond dental treatments. The clinic’s objective. **Responsibilities:** **Personalized service:** Understand patients’ needs, concerns, and expectations, delivering personalized service and solutions that go beyond dental treatments. **Relationship building:** Establish and maintain trusting relationships with patients, creating genuine connections that foster satisfaction and encourage their return to the clinic. **Consultation:** Serve as a receptionist, helping patients make informed decisions about their dental treatments by clearly explaining available options and the benefits of each. **Expectation management:** Ensure patients’ expectations are effectively managed, delivering a positive experience from the first contact through post-treatment follow-up. **Post-treatment follow-up:** Conduct follow-ups with patients after treatments, ensuring they are satisfied with outcomes and encouraging continued dental care. **Recurring sales promotion:** Encourage patients to return to the clinic by creating an environment where they feel valued and well cared for, promoting recurring sales and loyalty. **Conflict mediation:** Resolve potential conflicts or dissatisfaction empathetically and efficiently, ensuring the clinic maintains a high standard of service quality. **Team collaboration:** Work closely with the dental team to ensure all patient needs are met effectively and cohesively. **Requirements:** **Communication:** Excellent verbal and written communication skills, with the ability to clearly and accessibly explain treatments and procedures. **Empathy and active listening:** Ability to listen to and understand patients’ concerns, responding attentively and thoughtfully. **Customer orientation:** Focus on delivering exceptional service, always prioritizing patient satisfaction and well-being. **Organization:** Ability to manage multiple concurrent appointments and follow-ups while maintaining a high level of organization. **Proactivity:** Initiative to identify service improvement opportunities and suggest solutions beneficial to both patients and the clinic. **Problem solving:** Ability to handle challenging situations and resolve conflicts efficiently and empathetically. **Skills:** **Interpersonal relationships:** Ability to build and maintain lasting, positive relationships with patients of diverse backgrounds. **Consultation:** Ability to act as a consultant, helping patients understand their options and make informed decisions about their treatments. **Expectation management:** Competence in managing patients’ expectations, ensuring their satisfaction with achieved outcomes. **Customer retention:** Ability to encourage patient loyalty, promoting return visits and continuity of dental care. **Flexibility:** Capacity to adapt to various situations and needs, always delivering the best possible service. **We Offer:** Competitive market-rate salary. A welcoming and collaborative work environment focused on service quality and patient satisfaction. Professional development and growth opportunities, including ongoing training. Additional benefits, including transportation allowance (VT), meal voucher (VR), and dental assistance. **Schedule:** Monday to Saturday. **Minimum Education:** High School Diploma (Secondary Education)