Customer Service Agent

Description

Job Summary: Rede Drops is seeking a Customer Service Assistant to deliver excellence experiences, with emphasis on online customer service, reservation management, and conflict resolution. Key Highlights: 1. Opportunity at an innovative and continuously expanding company 2. Focus on well-being, comfort, and unity between couples 3. Excellence experiences for customers **Position: Customer Service Assistant – Rede Drops** The **Rede Drops** operates across **7 states** with **25 units**, always committed to promoting **well\-being, comfort, and unity between couples**. We are pioneers in the **"New Motel Concept"**, a concept launched in 2020 that transforms motels into **authentic urban resorts** — modern, welcoming, and designed for special moments. We are looking for a **Customer Service Assistant** to join our team and deliver **excellence experiences** to our customers and partners. **Main Responsibilities** * Online customer service via **WhatsApp** for all 24 units; * **Reservation management** and booking control; * **Conflict resolution** with customers; * **Sales** of decoration packages and menu items; * **Direct support to front desk**. **Requirements** * Strong **communication** and **organizational** skills; * Ability to **interact effectively with the public**; * **Proactivity** and **attention to detail**. **Work Location:** Office located at Square SC (Saco Grande neighborhood, Florianópolis). Please verify the location and your commuting availability. * Working hours: 3:00 PM to 11:20 PM * Work schedule: 6 days on, 1 day off **Why Join Rede Drops?** If you seek an opportunity at an **innovative, dynamic, and continuously expanding company**, join our team! **Apply now and experience Drops!** Minimum Education: High School Diploma (Secondary Education) * + Transportation Allowance or Fuel Assistance * Meal Voucher