Administrative Assistant

Description

Job Summary: Administrative Assistant focused on customer service, support, and service dispatch, aiming for continuous process improvement. Key Highlights: 1. Proactive problem-solving 2. Support and guidance to internal and external customers 3. Process improvement creation and implementation Since 2006, Grupo Setup has aimed to serve our customers in a personalized, qualified, and secure manner. This commitment is reflected in the growing number of specialized services developed over the years — all created in response to specific client demands and validated by time and market recognition. We operate in the Energy, Electronic Surveillance, Human Surveillance, Elevators, Specialized Services/Facilities, and Vehicle Tracking sectors. Position: **Administrative Assistant** **Main Responsibilities:** \- Screen and route service requests and demands from internal and external customers. \- Monitor service quality and adherence to deadlines, proactively addressing any issues that arise. \- Maintain up-to-date records and controls for requested and completed services. \- Provide support and guidance to customers, supplying information about available services and required procedures. \- Create and implement improvements in service dispatch processes to enhance efficiency and customer satisfaction. Required Qualifications: \- Completed high school education. \- Minimum 2 years of experience in customer service, support, or service dispatch activities. \- Effective communication skills, both verbal and written. \- Organizational, planning, and problem-solving abilities. \- Knowledge of administrative processes and support service routines. \- Familiarity with service management and control tools, such as spreadsheets and information systems. \- Proactivity, attention to detail, and results orientation. \- Work arrangement: On-site \- Schedule: 7:00 AM to 12:00 PM and 1:12 PM to 5:00 PM, Monday through Friday. Employment type: Full-time CLT Compensation: R$2\.189,78 per month Benefits: * Meal allowance * Transportation allowance Work location: On-site