Coordinator

Description

Job Summary: A professional to lead the team, supervise operations, control quality, inventory, and results, ensuring excellent customer service and overall restaurant organization. Key Highlights: 1. Leadership and team development in a dynamic restaurant environment. 2. End-to-end operational management, from inventory control to customer service and performance results. 3. Focus on quality, organization, and positive customer experience. **Team Management:** Lead waitstaff, kitchen staff, cashiers, and other team members; organize work schedules and time off; train and develop the team; Operational supervision: Ensure the restaurant operates smoothly on a daily basis; monitor customer service; promptly resolve problems and unexpected issues; Quality control: Verify dish standards, cleanliness, and organization; ensure compliance with hygiene and safety regulations; Inventory management: Track product inflows and outflows; prevent waste; request replenishment of supplies; Customer service: Support during critical situations; ensure a positive customer experience; handle complaints; Performance monitoring: Track unit goals and performance; assist in cost control and revenue management; Overall organization: Ensure alignment across all departments; maintain a productive and organized workplace; Leadership: Ability to direct the team, motivate staff, and keep everyone aligned; Clear communication: Express oneself effectively with team members, customers, and superiors to avoid daily operational errors; Organization: Manage schedules, processes, tasks, and ensure everything functions correctly; Quick decision-making: Resolve problems and unexpected issues swiftly, especially during peak hours; Conflict management: Handle employee or customer conflicts professionally. **Results-oriented focus:** Monitor goals, sales, costs, and pursue continuous improvements. Operational awareness: Understand all restaurant departments (kitchen, dining area, cashier). Emotional control: Remain calm under pressure, especially during rush hours. Proactivity: Anticipate problems and act before they impact operations. **Customer service expertise:** Ensure a positive and standardized customer experience.