**Junior Customer Success Analyst** ======================================= TOTVS | Florianópolis - SC | Hybrid Job Description Build a solid foundation for the sustainable growth of the HR segment’s customer portfolio, ensuring that client companies can scale their HR operations effectively while maintaining customer satisfaction with TOTVS solutions. Responsibilities and Duties **WHAT YOU WILL DO:** * Establish strong relationships with the client’s Human Resources department and key stakeholders to understand challenges and opportunities, thereby guiding HR in implementing efficient processes through TOTVS payroll and electronic time tracking solutions; * Be fully responsible for the recurring revenue of a customer portfolio, proactively driving HR solution adoption and mitigating churn risk, ensuring execution and success throughout the customer journey. Self-management, organization, and proactivity are essential; * Conduct periodic strategic meetings with clients and other stakeholders to foster a partnership-oriented relationship that supports business growth and effectiveness through TOTVS HR solutions; * Lead initiatives that integrate various departments across the client and TOTVS organizations, facilitating project and process development. Adaptability, ability to manage change in dynamic environments, teamwork, and collaboration are required; * Periodically monitor performance indicators and customer satisfaction metrics, focusing on results and managing productivity and goal achievement; * Demonstrate resilience when solving problems and negotiating requirements; Requirements and Qualifications **WHAT WE EXPECT FROM YOU:** * Bachelor’s degree in Human Resources, Accounting Sciences, or related fields; * Experience in ongoing Customer Success for HR software; * Knowledge of labor legislation, electronic time tracking software, and payroll systems; * Prior experience in HR departments and/or accounting, with focus on managing electronic time tracking and payroll processes; * Strong communication, influence, and stakeholder management skills (both internal and external); Desired Qualifications IT WOULD BE GREAT IF YOU HAD: * Proficiency in Microsoft Office and/or Google Workspace; Salary Range To be determined Employment Type CLT Benefits * TOTVS Network University, a corporate university offering free content and certifications for all TOTVS employees; * +Healthy Program, supporting each TOTVER through advisory services and initiatives focused on physical, mental, and financial well-being; * +Advantages Program, Latin America’s largest discount network, exclusively for our employees; * +Care Program, a personal support program for employees and their families, offering guidance across multiple specialties including psychology, social work, and pet consulting; * Einstein Conecta, a complimentary online medical consultation benefit provided by physicians from Hospital Israelita Albert Einstein; * Health and dental insurance; * Meal and/or food allowance; * Transportation allowance and shuttle services at select metro stations; * Extended maternity and paternity leave; * Lactation room; * Bicycle parking; * Changing room; * Life insurance; * Childcare assistance; * Private pension plan; * An office environment designed to inspire creativity and productivity, featuring snack areas, game rooms, billiard tables, and relaxation lounges; * Gympass. About the Company If you’re a good-natured person who loves learning and is passionate about results, you’re in the right place! As Brazil’s largest technology company, we aim to build an increasingly robust ecosystem with people who love innovation and believe in collaboration to make a difference! Here, you’ll find a dynamic environment that celebrates diversity, promotes inclusion, and continuously strives for top performance! We believe in technology’s transformative power and its capacity to contribute to building a more diverse and inclusive society. Therefore, we are committed to our diversity and inclusion policy and programs, ensuring an ever more representative, respectful, and welcoming ecosystem. #DareAndTransform #BeTOTVS