TECHNICAL SUPPORT TRAINEE - HOTEL SOFTWARE

Description

Job Summary: We are seeking a curious, communicative, and eager-to-learn Technical Support Trainee to join our team and build a career in technical support and customer service. Key Highlights: 1. Support career development in technical support and customer service 2. Provide technical support to customers and configure systems 3. Collaborate with the team to resolve customer issues Position: Technical Support Trainee We are looking for a **curious, communicative, and eager-to-learn** individual to join our team as a **Technical Support Trainee**. If you are passionate about technology, enjoy helping people, and wish to develop your career in technical support and customer service, this could be an excellent opportunity to grow professionally alongside our team. Main Responsibilities * Provide **technical support to customers**, including handling inquiries and opening support tickets; * Perform **initial client activation and system configuration**; * **Escalate technical requests** to responsible departments when necessary; * Assist in identifying and documenting issues reported by customers; * Support the team in **other activities related to technical support and customer service**. Requirements * Basic computer literacy; * Strong communication and knowledge-sharing skills; * Completed high school; * Currently enrolled in or having completed a technical or undergraduate program in technology. Preferred Qualifications (not mandatory) * Experience or knowledge in **tourism, hospitality, events, or related fields**; * Familiarity with **administrative routines**, such as finance, procurement, or billing. Job Details **Work Location:** On-site – Headquarters in Florianópolis **Employment Type:** Full-time – CLT **Starting Salary:** R$ 1.850,00 per month Benefits * Medical insurance * Dental insurance * Meal allowance * Transportation allowance ✨ **If you are starting your technology career and want hands-on learning while collaborating with a team to solve customer problems, we would be delighted to meet you.** Job Type: Full-time CLT Compensation: Starting from R$1.850,00 per month Benefits: * Medical insurance * Dental insurance * Food allowance * Meal allowance * Transportation allowance Work Location: On-site