We are looking for an IT Support Technician to join our team. The professional will be responsible for providing technical support to internal and external users, ensuring the diagnosis and resolution of IT incidents and service requests. Key responsibilities include receiving, logging, analyzing, and remotely or telephonically addressing incidents and requests, always adhering to established standards and best practices documented in the knowledge base. Your key responsibilities will include: * Providing support via telephone calls (and digital channels) to customers and suppliers; * Logging, classifying, prioritizing, analyzing, and resolving user requests; * Delivering remote support, clarifying doubts, and guiding users; * Diagnosing and resolving user issues; * Monitoring and managing IT assets. Mandatory Requirements * Proficiency in Microsoft Office 365 and Microsoft Teams. * Completion of a Microsoft Windows 10 or later training certification program of at least 20 (twenty) hours. * Knowledge of microcomputer operation, including office automation software. * Understanding of computer networks—both wired and wireless—as well as the TCP/IP protocol. * Familiarity with individual and departmental videoconferencing equipment and related accessories. * Knowledge of creating and managing user accounts and groups in Microsoft Active Directory and Microsoft Exchange. Benefits * Flexible benefits (meal and food allowances); * Transportation allowance; * Dental plan; * Wellhub (Gympass); * Monthly subsidy for therapy sessions through Zenklub; * 10% discount on ZOOM Store products; * Referral Program: Your Referral, Your Reward. * Work Location: Vilhena – Av. Brigadeiro Eduardo Gomes, 1196 – Centro – ZIP Code 76987-174 * Working Hours: Monday to Friday, 08:00–12:00 and 14:00–18:00 Employment Type: Full-time CLT Salary: BRL 2,000.00 – BRL 2,200.00 per month