IT Assistant

Description

Job Summary: We are seeking a technology-passionate professional to ensure the smooth operation of the IT environment, resolve issues, and proactively and empathetically improve processes. Key Highlights: 1. Real opportunity for professional growth 2. Collaborative and non-bureaucratic work environment 3. Space to suggest and implement improvements We seek someone passionate about technology, eager to learn and grow alongside the team. The candidate will be responsible for ensuring the smooth operation of the IT environment by responding to internal support requests, resolving issues patiently, and continuously improving our processes and infrastructure. **Responsibilities** * Respond to and resolve technical support tickets (hardware, software, network, internal systems); * Perform preventive and corrective maintenance on computers and peripherals; * Assist with configuring networks, printers, and other devices; * Create and manage user accounts (e-mails, internal systems, permissions); * Participate in infrastructure improvements and IT process automation; * Document support interactions and best practices to optimize support delivery. **Desired Qualifications** * Basic/intermediate knowledge of operating systems (Windows and Linux); * Fundamental understanding of networking; * Experience in technical support or help desk roles; * Strong communication skills and ability to interact effectively with people; * Organizational skills and proactivity in problem resolution. **What We Seek in You** * Someone who works with **joy, patience, and empathy**; * **Proactive**, curious, and eager to learn; * Motivated to **grow professionally** and contribute to building something greater; * Approaches challenges with ease and a team-oriented mindset. **What We Offer** * A collaborative and non-bureaucratic work environment; * Genuine opportunities for growth; * Space to suggest and implement improvements.